HXK
New member
I am writing to formally lodge a complaint regarding my recent experience in particular with Viet Jet's ground crew during my flight VJ876 on April 6, 2025, at Tan Son Nhat International Airport (SGN).
My group of four, which included two paid check-in bags with ample weight allowance, faced significant delays during the check-in process. Mr. Dang Van Hoang (Staff ID: VJC4487) intentionally slowed the entire process, including weighing our luggage and checking in each of our passports, after we rejected his insistence to purchase seats in the front row. He then insisted that I wear an additional jacket, which I intended to use on the plane when it got cold, or he would weigh it along with our luggage. This unnecessary encounter lasted over 40 minutes and caused us to miss our flight after enduring a lengthy security check.
Moreover, despite the challenges we faced, the situation was further exacerbated when the gate closed early without any final call or assistance from your staff. Those of us still stuck in the customs queue were left without guidance or support, while other airlines, such as Scoot, demonstrated better customer care by ensuring their passengers were informed. This lack of communication and assistance during a critical time was disappointing and further diminished our travel experience, and it ultimately led to us missing our flight.
Despite the fact that there were at least seven customers at the counter when the gate closed and the flight had not yet taken off, the ground crew failed to arrange for us to board the plane. Instead, they insisted that we purchase tickets for a flight the following day and forced us to sign a letter to cancel our customs exit entry, threatening that we would be logged in the departure terminal’s restricted area if we did not comply. This lack of support not only added to our frustration but also unnecessarily prolonged the process, severely restricting our ability to purchase tickets from another airline to return to Hong Kong on the same day.
The rude attitude and unprofessional conduct of Mr. Hoang, combined with the inadequate support from your team, not only caused undue stress and inconvenience but also resulted in significant financial losses, including but not limited to approximately 538.87 USD for additional flight bookings, around 38.52 USD for another night’s hotel and transportation costs, and the loss of a working day.
This is the worst experience I ever had for over 300 flight in my life. Not only did I missed the flight, suffered financial loss and wasted my time, it also gave me a very bad ending for my Vietnam Trip
My group of four, which included two paid check-in bags with ample weight allowance, faced significant delays during the check-in process. Mr. Dang Van Hoang (Staff ID: VJC4487) intentionally slowed the entire process, including weighing our luggage and checking in each of our passports, after we rejected his insistence to purchase seats in the front row. He then insisted that I wear an additional jacket, which I intended to use on the plane when it got cold, or he would weigh it along with our luggage. This unnecessary encounter lasted over 40 minutes and caused us to miss our flight after enduring a lengthy security check.
Moreover, despite the challenges we faced, the situation was further exacerbated when the gate closed early without any final call or assistance from your staff. Those of us still stuck in the customs queue were left without guidance or support, while other airlines, such as Scoot, demonstrated better customer care by ensuring their passengers were informed. This lack of communication and assistance during a critical time was disappointing and further diminished our travel experience, and it ultimately led to us missing our flight.
Despite the fact that there were at least seven customers at the counter when the gate closed and the flight had not yet taken off, the ground crew failed to arrange for us to board the plane. Instead, they insisted that we purchase tickets for a flight the following day and forced us to sign a letter to cancel our customs exit entry, threatening that we would be logged in the departure terminal’s restricted area if we did not comply. This lack of support not only added to our frustration but also unnecessarily prolonged the process, severely restricting our ability to purchase tickets from another airline to return to Hong Kong on the same day.
The rude attitude and unprofessional conduct of Mr. Hoang, combined with the inadequate support from your team, not only caused undue stress and inconvenience but also resulted in significant financial losses, including but not limited to approximately 538.87 USD for additional flight bookings, around 38.52 USD for another night’s hotel and transportation costs, and the loss of a working day.
This is the worst experience I ever had for over 300 flight in my life. Not only did I missed the flight, suffered financial loss and wasted my time, it also gave me a very bad ending for my Vietnam Trip