Ashutosh Kumar
New member
- Model
- Ola S1 Pro
- Dealer Name
- Ola Electric Technologies Pvt. Ltd.
- Company Name
- Ola Electric Technologies Pvt. Ltd.
- Customer Care Number
- 08033113311
- Loss Amount
- 145000
- Ratings
- Opposite Party Address
- Ola Electric and mobility private limited, Banglore
Ola electric service center, Makrba Ahmedabad
Dear Sir,
This is to formally inform you of the facts of my grievance against Ola Electric Technologies Pvt. Ltd. and to request you to proceed with filing a consumer complaint before the appropriate Consumer Forum.
Brief facts are as under:
I purchased an Ola S1 Pro electric scooter for a consideration of ₹1,45,000/-.
Due to malfunction, the vehicle was handed over to Ola Electric’s authorized service center at Makarba, Ahmedabad on 04/11/2025.
Despite repeated follow-ups, no proper repair update or delivery timeline was provided.
I lodged a complaint on the National Consumer Helpline (NCH) portal on 13/12/2025.
The said complaint was closed by Ola Electric stating that the vehicle was repaired and delivered on 27/12/2025, which is factually incorrect as the vehicle was never delivered to me.
On 28/12/2025, I received an SMS from Ola Electric scheduling a service appointment for 29/12/2025 at Ola Experience Centre, Sarkhej, Ahmedabad, which directly contradicts their claim of delivery.
The above facts clearly establish deficiency in service, false reporting, and unfair trade practice.
I request you to kindly proceed with filing a consumer complaint seeking the following reliefs:
Refund of ₹1,45,000/-
Compensation of ₹1,00,000/- for mental harassment and inconvenience
Litigation costs and other appropriate reliefs
A ready-to-file draft of the consumer complaint and supporting documents shall be provided for your perusal. Kindly advise if any modification is required and initiate necessary legal action at the earliest.
This is to formally inform you of the facts of my grievance against Ola Electric Technologies Pvt. Ltd. and to request you to proceed with filing a consumer complaint before the appropriate Consumer Forum.
Brief facts are as under:
I purchased an Ola S1 Pro electric scooter for a consideration of ₹1,45,000/-.
Due to malfunction, the vehicle was handed over to Ola Electric’s authorized service center at Makarba, Ahmedabad on 04/11/2025.
Despite repeated follow-ups, no proper repair update or delivery timeline was provided.
I lodged a complaint on the National Consumer Helpline (NCH) portal on 13/12/2025.
The said complaint was closed by Ola Electric stating that the vehicle was repaired and delivered on 27/12/2025, which is factually incorrect as the vehicle was never delivered to me.
On 28/12/2025, I received an SMS from Ola Electric scheduling a service appointment for 29/12/2025 at Ola Experience Centre, Sarkhej, Ahmedabad, which directly contradicts their claim of delivery.
The above facts clearly establish deficiency in service, false reporting, and unfair trade practice.
I request you to kindly proceed with filing a consumer complaint seeking the following reliefs:
Refund of ₹1,45,000/-
Compensation of ₹1,00,000/- for mental harassment and inconvenience
Litigation costs and other appropriate reliefs
A ready-to-file draft of the consumer complaint and supporting documents shall be provided for your perusal. Kindly advise if any modification is required and initiate necessary legal action at the earliest.