Request for Refund – Immediate Cancellation Within One Minute

H

Harsh Sharma

New member
Website Name
Swiggy
Loss Amount
1832
Ratings
1.00 star(s)
Opposite Party Address
Swiggy
I am writing to formally raise a concern regarding an order I recently placed on Swiggy platform. Due to an oversight, I entered an incorrect delivery address while placing the order. Realizing the mistake immediately, I cancelled the order within a minute to avoid any inconvenience to the delivery partner or restaurant.

However, I received a cancellation confirmation stating that I have been charged the full amount of ₹1,833, with no refund to be issued.

I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.


Given this context, I believe withholding the full amount is unjustified. I kindly request that you initiate a full refund of ₹1,833 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
Swiggy order Id- 207044714491459
Swiggy Order Date- 24-May-2025
 
Hello @Harsh Sharma

I'm sorry to hear about your experience with Swiggy regarding the immediate cancellation of your order. Based on the details you've provided, you canceled the order within a minute due to an incorrect delivery address, yet were charged the full amount of ₹1,833 without a refund.

Steps to Address the Issue​

1. Review Swiggy's Cancellation and Refund Policy
Swiggy's refund policy typically outlines the conditions under which cancellations are eligible for refunds. If the order was canceled before the restaurant began preparing the food, you might be entitled to a full refund. It's essential to review their terms to understand your rights in this situation.

2. Contact Swiggy Customer Support
  • In-App Chat: Use the Swiggy app's support feature to initiate a conversation with their customer service.
  • Email: Send a detailed email to support@swiggy.in, including your order ID, cancellation time, and the reason for cancellation.
Clearly state that the cancellation occurred within a minute and that no resources were utilized, requesting a full refund.

3. Escalate the Matter
If the initial response is unsatisfactory:
  • Grievance Officer: Reach out to Swiggy's Grievance Officer. Details are usually available in the app or on their website.
  • Social Media: Sometimes, posting your concern on platforms like Twitter or Facebook can expedite the resolution.
4. File a Complaint with the National Consumer Helpline
  • Online Portal: Visit consumerhelpline.gov.in to register your grievance.
  • Helpline Numbers: Call 1800-11-4000 or 14404 for assistance.
Provide all relevant details, including order ID, cancellation time, and correspondence with Swiggy.

5. Approach the Consumer Forum
If the issue remains unresolved:
  • E-Jagriti Portal: File a complaint through the E-Jagriti portal.
  • Required Documents: Attach all evidence, including screenshots of the order, cancellation confirmation, and communication records.

Additional Tips​

  • Maintain Records: Keep a log of all interactions, including dates, names, and summaries of conversations.
  • Legal Advice: If necessary, consult with a legal professional to explore further options.

By following these steps, you can seek appropriate redressal for the issues faced with Swiggy. If you need assistance drafting communications or require further guidance, feel free to ask.
 
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