Bike Regarding service delay of my Ola scooter

C PRAVEEN KUMAR

C PRAVEEN KUMAR

New member
Model
Ola S1X+
Company Name
Ola Electric
Customer Care Number
08068964000
Loss Amount
120000
Ratings
1.00 star(s)

CONSUMER COMPLAINT​


Against: Ola Electric Mobility Pvt. Ltd.


1. Complainant Details​


Name: C Praveen Kumar
Contact Number: 9986746689
Email ID: chowdam.praveenkumar@gmail.com
Address: Pileru . Chittoor(dist)


2. Opposite Party Details​


Company Name: Ola Electric Mobility Pvt. Ltd.
Nature of Business: Electric Vehicle Manufacturer & Service Provider
Service Center Involved: Ola Electric Service Center, Chittoor, Andhra Pradesh



3. Facts of the Case​


I am the owner of an Ola Electric Scooter, which is currently under warranty. I submitted my scooter to the Chittoor Ola Electric Service Center due to a “System Issue” error displayed on the vehicle dashboard.


Initially, the service center replaced the wiring, but the issue remained unresolved. Subsequently, I was informed that the problem is related to the VCU (Vehicle Control Unit) and that the required part was ordered.


However, it has now been more than 20 days, and my scooter is still lying at the service center without repair or resolution. There has been no confirmation on dispatch of the VCU, no repair timeline, and no official update provided to me.



4. Deficiency in Service & Unfair Practices​


The following acts clearly amount to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019:


  1. Excessive and unreasonable service delay of over 25 days for a warranty issue.
  2. Complete lack of communication – no calls, SMS, or emails regarding status updates.
  3. Service center staff not responding to phone calls.
  4. Customer support team unable to provide any concrete information or SLA.
  5. Despite the vehicle being under warranty, charges are reflected in the service ticket without explanation.
  6. No effective grievance redressal mechanism:
    • Emails sent to customer care received no resolution.
    • The official grievance email ID (grievance@olaelectric.com) is non-functional / not responding, leaving consumers without escalation support.


5. Cause of Action​


The cause of action arose when my scooter was not repaired within a reasonable time and continues due to the ongoing inaction, lack of transparency, and absence of grievance handling by Ola Electric.



6. Relief Sought​


I respectfully request the Honorable Consumer Authority to direct Ola Electric Mobility Pvt. Ltd. to:


  1. Repair and deliver my scooter immediately at no cost under warranty
    OR replace the defective component/vehicle if repair is not feasible.
  2. Provide a written explanation for the 20+ days delay.
  3. Remove any wrongful charges shown in the service ticket.
  4. Pay compensation for mental harassment, inconvenience, and loss of mobility caused due to prolonged service delay.
  5. Ensure a functional grievance redressal system for customers.


7. Declaration​


I declare that the facts stated above are true and correct to the best of my knowledge and belief. I have not filed any other complaint regarding this matter before any other forum.


Place: Pileru
Date: 27-12-2025


Signature of Complainant
Praveen Kumar
 
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