Regalo Kitchen - Wrong Pantry Drawers Supplied & misbehaviour

E

Ekta

New member
Dealer Name
Regalo Kitchen
Company Name
Regalo Kitchen
Product Name
Modern Kitchen
Customer Care Number
9971006612
Loss Amount
317000
Ratings
1.00 star(s)
Opposite Party Address
B-89, B Block, Sector-63,
Noida, Uttar Pradesh – 201301
Hello All,
I booked a modular kitchen from Regalo Kitchens Pvt. Ltd. During finalization, I selected Tandem Box drawers with glass sides for the pantry, which was confirmed through WhatsApp as well.

However, the company installed plain pantry drawers instead. I have written proof of my selection and photos of the installed drawers.
Despite multiple follow-ups and escalation, no proper solution has been provided. Instead of addressing the matter professionally, I have experienced dismissive and disrespectful behaviour, including remarks that are inappropriate and uncalled for. Such conduct is unacceptable and does not reflect professional standards.

I request that the company focus on resolving the issue rather than questioning my integrity. If this behaviour continues, I will place all communication on record and proceed accordingly.

Please guide me on:
  1. Whether replacement or refund is normally granted in such cases.
  2. What compensation I can reasonably claim.
Thank you,
Ekta
 

Attachments

  • WhatsApp proof of Tandem Box selection.jpeg
    WhatsApp proof of Tandem Box selection.jpeg
    113.9 KB · Views: 1
  • WhatsApp proof of Tandem Box selection.jpg
    WhatsApp proof of Tandem Box selection.jpg
    81.2 KB · Views: 1
  • Photo of plain drawers installed.jpg
    Photo of plain drawers installed.jpg
    58.9 KB · Views: 1
Hello @Ekta

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

But before filing we suggest you to send a notice to the CMD of Regalo Kitchen.


TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...
 
Back
Top