Reg Pathetic Service Jio Business Fibre Net (Order Ref No: EO0000021UPM)

srinivas.mvds

srinivas.mvds

New member
Dealer Name
Reliance Jio Business FIbrenet, Reliance Retail Limited RAJBHAVAN ROAD,, HYDERABAD, Telangana, 500082
Company Name
Reliance Retail Limited
Customer Care Number
18008969999
Loss Amount
18068
Ratings
1.00 star(s)
Opposite Party Address
Reliance Retail Limited RAJ BHAVAN ROAD, HYDERABAD, Telangana, 500082 and Reliance Retail Limited 3rd Floor, Court House Lokmanya Tilak Marg, Dhobi Talao,Mumbai Mumbai 400002
We recently subscribed to a JioFiber Business connection with a one-year package under Order Ref No: EO0000021UPM, dated 07 May 2025, 13:30:57 IST. The connection is registered under ANVI Technical Advisors India Private Limited, with the following address:
404, 4th Floor, Mayfair Garden, Road No. 12, Banjara Hills, Hyderabad.
Unfortunately, our experience with Jio’s service has been extremely disappointing. The technical issues we have faced, coupled with the unprofessional responses and lack of accountability from your team, have left us with no choice but to terminate the connection and opt for an alternative provider.

Key Issues Faced:​

  1. Technical Problems Since Installation:
    • The connection has been problematic from the start.
    • Despite multiple requests, the team responsible for the installation has failed to resolve the issue.
  2. Unfulfilled Commitments:
    • On several occasions, your team assured us that the issue would be addressed promptly. However, no one showed up, even after making us wait the entire day.
    • Tickets raised for resolution were closed without resolving the issue.
  3. Unacceptable Response from Jio Representative:
    • A representative, Mr. Shiva (9182562630), mentioned If we cancel the connection, won't get any amount paid in advance and If we still wish to disconnect, can go ahead.
    • This response is unprofessional and completely unacceptable.
    • Further Mr Shiva says he is on leave and asked to call Mr Srikanth (9347453101) who followed up like anything has done the installation. Infact we we asked to make the payment to his personal account (chat screenshot attached for both chats)

Our Decision:​

Given the poor service and lack of resolution, we have decided to terminate our JioFiber connection and have already initiated the process to take a connection from Airtel (they conveyed they will activate the connection in just 24 hours).

Request for Refund:​

We request a 100% refund of the amount paid in advance for the one-year package, as the service has not been delivered as promised. The failure to address the issues and provide the agreed level of service justifies our request for a full refund.

Attachments:​

  1. Invoice copy for the one-year subscription.
  2. Screenshot of Mr. Shiva’s message regarding cancellation and forfeiture of payment.
  3. Screenshot of Mr Srikanth who asked us to make the payment in his personal account where we made the payment as well.
We expect your team to process the refund at the earliest without further delay. Please confirm the refund process and timeline immediately. If this matter is not resolved to our satisfaction, we will be compelled to escalate it to consumer forums and other relevant authorities.
 

Attachments

Hello @srinivas.mvds

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread, the only difference is that your connection is installed and not receiving promised service and in the reference thread, the connection was not installed. We kindly request you to please review that thread for the information you’re looking for, as the refund process will be same.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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