Bhaskar Jyoti Gogoi
New member
- Seller Name
- Amazon (India)
- Company Name
- Motorola
- Product Name
- Edge 50 Pro
- Website Name
- www.amazon.co.in
- Loss Amount
- 34000
- Ratings
Purchased a Motorola Edge 50 Pro smartphone from Amazon on 16th December 2024. Approximate cost ₹35,000. Item found defective out of box.
On contacting seller (Amazon), they make false assurances of replacement, initially. Finally, they quote their "policy" as of purchase date, which says and I quote exactly as stated on their website:
- 7 day service centre replacement
- DOA or Defective Certificate from service centre for replacement from seller/Amazon
On pursuing issue further with Motorola company as well as their local/nearest service centre, following were my findings regarding the Amazon return/replacement "policy":
Service centre as well as Motorola company representatives have specifically stated that service centre does not provide any kind of "replacement" of device, but only repair service.
Service centre has denied their ability to provide any DOA or Defective Certificate. This they have denied, on record (record in my possession). They stare and I quote "for Amazon, we can not provide a DOA or Defective Certificate". They were only able to provide to me a job sheet/delivery note documenting my visit to them regarding the complaint with the device.
So, finally when I contacted Amazon again
(entire process, from first contact to today when I had my last conversation with Amazon customer service streched 3 days and numerous calls as well as the service centre visit)
they denied return, citing their return/replacement policy, which I have mentioned and discussed above.
I am pursuing a replacement from the seller here.
Attached:
- Picture of issue - hardware defective on display - black/dark patches on top left and bottom right corners.
- Invoice.
I can firther provide the call/voice recordings of:
- Service Centre person stating they can not provide DOA or Defective Certificate due to the seller being Amazon.
- Amazon Supervisor denying replacement or return due to lack of DOA or Defective Certificate from service centre.
Requesting the Honourable Consumer Court to kindly
- provide me with a remedy in the form of replacement with a new product/device either from Amazon or from Motorola as well as compensation for this unsavory hassle.
- adequate penalty to Amazon/seller for fraudulent policies, practices, and sales.
Kind Regards,
Bhaskar Jyoti Gogoi.
On contacting seller (Amazon), they make false assurances of replacement, initially. Finally, they quote their "policy" as of purchase date, which says and I quote exactly as stated on their website:
- 7 day service centre replacement
- DOA or Defective Certificate from service centre for replacement from seller/Amazon
On pursuing issue further with Motorola company as well as their local/nearest service centre, following were my findings regarding the Amazon return/replacement "policy":
Service centre as well as Motorola company representatives have specifically stated that service centre does not provide any kind of "replacement" of device, but only repair service.
Service centre has denied their ability to provide any DOA or Defective Certificate. This they have denied, on record (record in my possession). They stare and I quote "for Amazon, we can not provide a DOA or Defective Certificate". They were only able to provide to me a job sheet/delivery note documenting my visit to them regarding the complaint with the device.
So, finally when I contacted Amazon again
(entire process, from first contact to today when I had my last conversation with Amazon customer service streched 3 days and numerous calls as well as the service centre visit)
they denied return, citing their return/replacement policy, which I have mentioned and discussed above.
I am pursuing a replacement from the seller here.
Attached:
- Picture of issue - hardware defective on display - black/dark patches on top left and bottom right corners.
- Invoice.
I can firther provide the call/voice recordings of:
- Service Centre person stating they can not provide DOA or Defective Certificate due to the seller being Amazon.
- Amazon Supervisor denying replacement or return due to lack of DOA or Defective Certificate from service centre.
Requesting the Honourable Consumer Court to kindly
- provide me with a remedy in the form of replacement with a new product/device either from Amazon or from Motorola as well as compensation for this unsavory hassle.
- adequate penalty to Amazon/seller for fraudulent policies, practices, and sales.
Kind Regards,
Bhaskar Jyoti Gogoi.
