Subject: Refusal of Bank Refund and Unfair Trade Practices by ACT Fibernet
I am raising a grievance against ACT Fibernet for failing to refund my balance of
Rs. 4,402.79 following a service failure.
Chronology of Issues:
- Service Failure: I requested a service transfer to my new address (Aparna Sarovar Zenith) on Account 101679611292. ACT closed the shifting tickets (SR10177782664044, SR10177709133374) without informing me that the area was unserviceable, despite taking a 6-month advance.
- Delayed Disconnection: I was forced to request disconnection (SR101777808814404). The team delayed this for weeks to increase billing days.
- Unilateral Ticket Closures: My refund ticket (SR10178012310906) was closed without resolution. ACT claimed the router was not returned, yet they ignored multiple requests to pick it up from my provided address.
- Refusal of Cash Refund: After 2 months of harassment, the refund team is now refusing to transfer the money to my bank account, insisting on transferring it to a "different account" which is not acceptable.
Prayer / Relief Sought: I request the immediate refund of
Rs. 4,402.79 to my bank account and the immediate pickup of the ACT equipment. I also seek compensation for the 2 months of professional and mental harassment caused by their negligence.
