Aaditi
New member
- Company Name
- Dominos pizza
- Product Name
- Bill
- Loss Amount
- 217
- Ratings
To
The Customer Care Team
Domino’s Pizza
Dear Team,
This is to formally bring to your notice a serious billing error, continued negligence, and complete failure of customer grievance redressal that I have faced at Domino’s Pizza, Phase 9, Mohali, on 25th December 2025.
On the said date, I made a payment of ₹216.30 via Google Pay, which was successfully debited from my bank account. Despite this, the cashier falsely claimed that the payment was not received at the store’s end and assured me that the deducted amount would be automatically refunded within a few days. Based on this assurance, I was forced to make a second payment for the same order, resulting in a clear case of double payment.
Contrary to the assurances given by your staff, no refund was processed. Upon following up, Google Pay customer support informed me that the refund could only be initiated if Domino’s marked the transaction as declined and issued a cancellation ID. My bank further confirmed that the failure to refund lies entirely with Domino’s inability and unwillingness to initiate the required reversal, as no cancellation ID was ever issued.
I waited one full week and then revisited the outlet, where the store manager took screenshots of the transaction and again assured resolution. However, even after an additional two weeks, there has been no refund, no written response, and no communication. The manager has since ignored all my calls, which is highly unprofessional and unacceptable.
It has now been several weeks, and my amount of ₹216.30 remains unjustly withheld due to mismanagement, misinformation, and lack of accountability by your staff. Forcing a customer to repeatedly follow up for a refund of a wrongly charged amount amounts to harassment and deficiency in service.
I hereby demand immediate resolution of this matter. Failure to process the refund and provide a written explanation within 7 days of receiving this email will leave me with no option but to escalate the matter to the National Consumer Helpline and the appropriate Consumer Disputes Redressal Forum, seeking refund, compensation for mental harassment, and action against the concerned outlet.
This may be treated as a final notice.
I am in possession of all supporting documents, including bank statements and Google Pay transaction proof, and will submit the same wherever required.
Expecting immediate action.
Sincerely,
Aditi
The Customer Care Team
Domino’s Pizza
Dear Team,
This is to formally bring to your notice a serious billing error, continued negligence, and complete failure of customer grievance redressal that I have faced at Domino’s Pizza, Phase 9, Mohali, on 25th December 2025.
On the said date, I made a payment of ₹216.30 via Google Pay, which was successfully debited from my bank account. Despite this, the cashier falsely claimed that the payment was not received at the store’s end and assured me that the deducted amount would be automatically refunded within a few days. Based on this assurance, I was forced to make a second payment for the same order, resulting in a clear case of double payment.
Contrary to the assurances given by your staff, no refund was processed. Upon following up, Google Pay customer support informed me that the refund could only be initiated if Domino’s marked the transaction as declined and issued a cancellation ID. My bank further confirmed that the failure to refund lies entirely with Domino’s inability and unwillingness to initiate the required reversal, as no cancellation ID was ever issued.
I waited one full week and then revisited the outlet, where the store manager took screenshots of the transaction and again assured resolution. However, even after an additional two weeks, there has been no refund, no written response, and no communication. The manager has since ignored all my calls, which is highly unprofessional and unacceptable.
It has now been several weeks, and my amount of ₹216.30 remains unjustly withheld due to mismanagement, misinformation, and lack of accountability by your staff. Forcing a customer to repeatedly follow up for a refund of a wrongly charged amount amounts to harassment and deficiency in service.
I hereby demand immediate resolution of this matter. Failure to process the refund and provide a written explanation within 7 days of receiving this email will leave me with no option but to escalate the matter to the National Consumer Helpline and the appropriate Consumer Disputes Redressal Forum, seeking refund, compensation for mental harassment, and action against the concerned outlet.
This may be treated as a final notice.
I am in possession of all supporting documents, including bank statements and Google Pay transaction proof, and will submit the same wherever required.
Expecting immediate action.
Sincerely,
Aditi