nirunsniru
New member
- Company Name
- KSRTC
- Website Name
- https://www.ksrtc.in/
- Customer Care Number
- 8553378433
- Loss Amount
- 49
- Ratings
- Opposite Party Address
- Mysore Ooty Road, Ksrtc Bus Stand Gundlupet, Gundlupet, Karnataka 571111
Dear Sir/Madam,
I am writing to formally request a refund for a failed ticket transaction that occurred during my journey with KSRTC on February 15, 2025.
I traveled from Mysore to Devirammanahalli Gate on KSRTC Bus No. KA10-F0525 and attempted to purchase my ticket via UPI payment at 4:49 PM. The payment was successful, but due to a technical issue on your end, the ticket was not generated.
Transaction Details:
1st UPI Payment (Failed Ticket Generation)
Transaction ID: T2502151649057946311934
UTR: 659835876352
Time: 04:49 PM
Upon informing the conductor, he was asked to share a screenshot of the successful payment, which I did at 4:54 PM. The conductor then escalated the issue to the higher authority, and after discussion, he informed me that as per their instructions, the refund would be processed within 24 hours. he was advised to purchase a new ticket.
Accordingly, I made another UPI payment at 5:09 PM to buy the ticket.
2nd UPI Payment (New Ticket Purchase):
Transaction ID: T2502151709171538084923
UTR: 982841295874
Time: 05:09 PM
However, despite 48 hours passing, I have not yet received my refund. I also contacted the Gundlupet depot, where I was again assured that the amount would be refunded within 24 hours. When I followed up, they failed to provide a specific timeframe for the refund.
nclosures:
1. Screenshot of the first UPI successful payment at 04:49 PM
2. Screenshot of the second UPI successful payment at 05:09 PM
3. Bus ticket after 2nd UPI payment
4. Bank statement showing both transactions
5. Screenshot of my communication with the conductor
I look forward to your prompt response.
I am writing to formally request a refund for a failed ticket transaction that occurred during my journey with KSRTC on February 15, 2025.
I traveled from Mysore to Devirammanahalli Gate on KSRTC Bus No. KA10-F0525 and attempted to purchase my ticket via UPI payment at 4:49 PM. The payment was successful, but due to a technical issue on your end, the ticket was not generated.
Transaction Details:
1st UPI Payment (Failed Ticket Generation)
Transaction ID: T2502151649057946311934
UTR: 659835876352
Time: 04:49 PM
Upon informing the conductor, he was asked to share a screenshot of the successful payment, which I did at 4:54 PM. The conductor then escalated the issue to the higher authority, and after discussion, he informed me that as per their instructions, the refund would be processed within 24 hours. he was advised to purchase a new ticket.
Accordingly, I made another UPI payment at 5:09 PM to buy the ticket.
2nd UPI Payment (New Ticket Purchase):
Transaction ID: T2502151709171538084923
UTR: 982841295874
Time: 05:09 PM
However, despite 48 hours passing, I have not yet received my refund. I also contacted the Gundlupet depot, where I was again assured that the amount would be refunded within 24 hours. When I followed up, they failed to provide a specific timeframe for the refund.
nclosures:
1. Screenshot of the first UPI successful payment at 04:49 PM
2. Screenshot of the second UPI successful payment at 05:09 PM
3. Bus ticket after 2nd UPI payment
4. Bank statement showing both transactions
5. Screenshot of my communication with the conductor
I look forward to your prompt response.
