Refund Request: Duplicate Payment / Wrong Account Credited (Ref: 8286302314)

manoranjan Mohanty

manoranjan Mohanty

New member
Dealer Name
Jio Fiber
Company Name
Jio
Customer Care Number
18008969999
Loss Amount
1082
Ratings
1.00 star(s)
Opposite Party Address
Not known
Dear Jio Support Team,

I am writing to request a refund for a wrong payment made today.

By mistake, I recharged the JioFiber account (8286302314). Upon realizing the error, I immediately performed a second, correct recharge for my actual Mobile number (8169504220).

Because I have now paid for the correct service separately, I request a refund of the initial accidental payment made to the Fiber account.

Details of the Accidental Payment (To be Refunded):

Account Credited: 8286302314 (JioFiber)
Amount: 1082.16
UPI Transaction ID: 603796986992
Details of the Correct Payment (Already Processed):

Account Credited: 8169504220 (Mobile)
Amount: 706.82
UPI Transaction ID: 640301331328
I have attached receipts for both transactions to prove that the first was an error and the second was the intended recharge.

Please process the refund to the original payment source at the earliest.

,..............
 

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Dear Manoranjan,



I sincerely want to apologize for the inconvenience caused to you.



You are extremely important to us and I understand your concern regards to wrong payment made for JioFiber.



However, we currently do not have any provision to refund any incorrect payment.



I would request you to download and use MyJio app next time and ensure that you select the correct plan while payment.



To make a payment for your Postpaid bill, please follow the steps outlined below:



1. Open the MyJio app and select HOME

2. Choose the correct Fiber account by clicking on Switch account

3. Tap on Pay Bill

4. Click Pay at the bottom of the screen

5. Select your preferred payment method and follow the instructions for the chosen payment mode



Alternatively, you can pay directly by clicking here: https://t.jio/JIOFBR/Pay_Bill



For any queries or support, please feel free to call us on our toll-free JioFiber helpline number 18008969999 or write to us at jiofibercare@jio.com.



I appreciate your patience and understanding.
 
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