anilraikwar
New member
- Hotel Name
- Hotel O Villa or OYO or Booking.com
- Website Name
- www.booking.com
- Customer Care Number
- 000 800 001 607
- Loss Amount
- 3311
- Ratings
- Opposite Party Address
- via Booking.com online website with middle agent OYO Hotels
Hotel O Villa
House no 8A B.K.Banerjee Road mamfordgunj Near sangam vihar colony near Nakshatra digetal library mamfordgunj, Prayagraj, 211002 Prayagraj, India
PH: +911244588630
1. Hotel in Prayagraj booked on November 21, 2024 as in attached email (HotelBookingConfirm.pdf). Booking ID is 4659725958 and PIN is 4743
2. The partial payment was made on November 24, 2024 (please see attached proofs - 'SCBankStmtForPayment.pdf' and 'Booking_paymentproof.jpg').
3. Booking was cancelled on January 31, 2025 due to train tickets not confirmed (HotelBookingCancel.pdf).
4. Free booking allowed till 23:59 on February 1, 2025 as per email confirmation shared by Booking.com (please refer email 'CancelReminderAndFreeCancelDateTime.pdf')
5. Called directly to Hotel O villa for refund after waiting for 15-20 days as required by their process. After 2-3 calls later, they refused to pay back the refund.
6. Called twice OYO hotels support and they too refused to pay refund but asked them to share the communication in this regard stating reason for refund (please see emails ('OYOSupportReply1.pdf' and 'OYOSupportReply2ReferBookingCom.pdf')
7. Called Booking.com support on 0008000016075 (toll free number) twice first on March 25, 2025 and another on April 4, 2025. They asked me to share proof of payment which I did so promptly and assured me to get refund within 2 weeks after communication to OYO/HotelOVilla. Till date there is no feedback and no refund.
So even after cancelling within the given timeframe, I was declined the refund. I know it is not big amount but they must follow the policy and their own wordings. Its around 4+ months I am struggling to get the refund and wasting my time in calling them.
2. The partial payment was made on November 24, 2024 (please see attached proofs - 'SCBankStmtForPayment.pdf' and 'Booking_paymentproof.jpg').
3. Booking was cancelled on January 31, 2025 due to train tickets not confirmed (HotelBookingCancel.pdf).
4. Free booking allowed till 23:59 on February 1, 2025 as per email confirmation shared by Booking.com (please refer email 'CancelReminderAndFreeCancelDateTime.pdf')
5. Called directly to Hotel O villa for refund after waiting for 15-20 days as required by their process. After 2-3 calls later, they refused to pay back the refund.
6. Called twice OYO hotels support and they too refused to pay refund but asked them to share the communication in this regard stating reason for refund (please see emails ('OYOSupportReply1.pdf' and 'OYOSupportReply2ReferBookingCom.pdf')
7. Called Booking.com support on 0008000016075 (toll free number) twice first on March 25, 2025 and another on April 4, 2025. They asked me to share proof of payment which I did so promptly and assured me to get refund within 2 weeks after communication to OYO/HotelOVilla. Till date there is no feedback and no refund.
So even after cancelling within the given timeframe, I was declined the refund. I know it is not big amount but they must follow the policy and their own wordings. Its around 4+ months I am struggling to get the refund and wasting my time in calling them.
