refund is not received after booking cancellation

S

SACHIN SHELKE

New member
Dealer Name
UNNATHI ASSOCIATES
Company Name
UNNATHI ASSOCIATES
Customer Care Number
02225847000
Loss Amount
249105
Ratings
1.00 star(s)
Opposite Party Address
ROOM NO 26 3RD FLOOR, KILACHAND BUILDING, 298 PRINCESS STREET, MARINE LINES, MUMBAI, 400002
I have booked a flat at Raunak Bliss Project Thane, While booking their Sales Person Nikhil Gharat has deliberately hide about the MHADA allotment in the same apartment, He didn't even inform to my broker, when I came to know from outsiders after 3 months of booking, I immediately confirmed this from Nikhil, then he told me all the truth about MHADA allotment and said sorry for not informing me earlier, yet I did not get angry with them and asked them for another option in the same or other project but they told me that they have stop giving home capital assistance which they guaranteed me while the booking, Their team was totally aware about my financial condition while booking the flat, When I was short of money for booking, they guaranteed me home capital assistance that would help for SDR so I booked a property there, but then they turned down home capital assistance. So, I had no choice but to cancel the booking. Now they are deducting 50% amount (1,27,038) of my booking

Booking details below
Total Amount Paid - 249105
Paid on 14th Jan 24 - 45000 by credit card
Paid on 16th Feb 24 - 192243 by saving acc
Paid on 17th Feb 24 - 11862 by saving acc

I have booked this property for personal use and not for the investment purpose, So I was very much interested in buying the property, Even I recommended it to my friend (Palvinder Kaur) and she booked and registered in Bliss project in B wing. Still, they are not helping me to get out of this
Regards,
Sachin Shelke,
9870700085
smartkeysbysachin@gmail.com
 

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Hello @SACHIN SHELKE

I'm sorry to hear about the challenges you're facing with Unnathi Associates regarding the refund of your booking amount for the Raunak Bliss Project in Thane. To address this issue effectively, consider the following steps:

  1. Review Your Agreement:
    • Examine the terms and conditions outlined in your booking agreement with Unnathi Associates. Pay close attention to clauses related to cancellations and refunds, as these will provide insight into your entitlements and any deductions that may apply.
  2. Document All Communications:
    • Maintain a comprehensive record of all interactions with Unnathi Associates, including emails, letters, and notes from phone conversations. This documentation will be crucial if you need to escalate the matter.
  3. Send a Formal Notice:
    • Draft a formal letter addressed to Unnathi Associates, detailing:
      • The circumstances leading to the cancellation.
      • The total amount paid and the refund amount you are seeking.
      • A request for a full refund, referencing any misrepresentation or non-disclosure on their part.
      • A reasonable timeframe (e.g., 15 days) for them to process the refund.
    • Send this letter via registered post with acknowledgment receipt to ensure proof of delivery.
  4. File a Complaint with the National Consumer Helpline (NCH):
    • The NCH assists consumers in resolving disputes with sellers and service providers. You can file a complaint through their online portal: consumerhelpline.gov.in. Alternatively, you can reach them via phone or the NCH app.
  5. Seek Legal Help:
    • If you have not received any reply from the Unnathi Associates, you can consider filing case in the Consumer Forum, you can contact us for any help in drafting and filing the case in the Consumer Forum.

Thanks
 
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