Redtape shoes

[Baljeet]

Seller Name

Manager Redtape shahbad 9729633680

Company Name

Redtape showroom 9729633680

Product Name

Redtape shoes

Customer Care Number

7836850000

Loss Amount

2089

Ratings

2.00 star(s)

Opposite Party Address

Baljeet
Nai Basti Nalvi
Kurukshetra
Haryana
9813528905

Dear Sir.
I have purchased on 8th march 2025 from redtape showroom shahbad markanda Kurukshetra Haryana. But it is torn piece.but not returned they refused within warranty period of 45 days.. I raised complaint on 21.04.2025.plz reply soon..
Baljeet Singh
9813528905
Nalvi Nai Basti
Kurukshetra
Haryana

 

[TeamMember]

Hello @Baljeet

I'm sorry to hear about the issues you've encountered with your Red Tape shoes. Experiencing discomfort and poor product quality can be frustrating, especially when customer service does not provide adequate support.

Summary of Your Complaint​

• Product: Red Tape shoes purchased online
• Issues Reported:
  • Discomfort and irritation while wearing the shoes
  • Poor quality leading to dissatisfaction
  • Lack of response from customer service
• Actions Taken: Attempted to contact customer service without success

Legal Grounds​

Under the Consumer Protection Act, 2019, consumers are entitled to goods that are free from defects and services that meet the promised standards. The issues you've described may constitute a deficiency in service and a defect in goods.

Recommended Actions​

1. Contact Red Tape Customer Care:
   • Email: customercare@redtapeindia.com
   • Phone: +91 7836850000
   • Provide them with detailed information about your purchase, including order number, date of purchase, and the issues faced.
     
2. Review Return and Replacement Policy:
   • Red Tape allows for a 100% claim if there is a manufacturing defect within one month of purchase, provided you have the original bill.

3. Send a Formal Legal Notice​

4. File a Complaint with the Consumer Forum:
   • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
     • Refund .
     • Compensation for mental agony and financial loss - ₹ 100000/-.
     • Litigation charges - ₹ 25000/-
     
     
   • Required Documents:
     • Purchase invoice and warranty documents
     • Copies of all correspondence with Red Tape
     • Proof of issues (e.g., photographs of the shoes)

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Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team