Received Fake/Local Boots Instead of Original Puma Shoes – Prepaid ₹4500

[Nandini89]

Seller Name

PUMA ORIGINAL ONLINE STORE

Company Name

PUMA SPORTS INDIA

Product Name

Blktop Rider Vibrant Women's Sneakers

Website Name

PUMA

Customer Care Number

6364929121

Loss Amount

4275

Ratings

4.00 star(s)

Dear CONSUMER COURT
I am writing to express my serious concern regarding my recent order placed through the official Puma mobile application and the unsatisfactory handling of my complaint.
Order Details:
Order Number: 109431513
Order Date: 06.02.2026
Product Ordered: Blktop Rider Vibrant Women's Sneakers
Color: Alpine Snow–Desert Dust
Size: UK 6
Amount Paid: ₹4,500 (Prepaid)
Payment Mode: Prepaid
Order Platform: Official Puma App
Instead of the above-mentioned product, I have received kids’ boots, which is completely incorrect and unacceptable.
I trusted Puma’s official app for authenticity and quality, which makes this mistake even more disappointing. I had already raised a complaint regarding this issue. However, no strict or proper action has been taken so far. Instead, I received an email from PUMA team stating that “from our side, your problem is resolved,” which is completely incorrect. My issue is still unresolved, and I have not received the correct product or any satisfactory solution.
Since I made a full prepayment for this order, this situation has caused me financial loss, inconvenience, and mental stress. As a loyal customer, I expected better service and responsibility from Puma.
I strongly request you to kindly look into this matter urgently and take immediate action by either:
• Replacing the incorrect product with the correct one, or
• Initiating a full refund at the earliest.
Please treat this matter as high priority and provide me with a proper and permanent resolution as soon as possible.
I look forward to your prompt response.
Thank you.
Sincerely,
Nandini Verma
Agra, Uttar Pradesh
India