To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Please use the following structure when submitting your complaint:
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example Format
Example – Loan:
02-May-2024 – I took a loan [Loan Name] (Loan Number: XXXXX) of amount Rs. xxxxxx.
I paid the EMI regularly.
11-May-2024 – Received call from bank that EMI is bonused.
15-May-2024 – I emailed to the Bank customer care, but haven’t received any reply yet.
Important:
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.