Product not received

H

Harshsoni

New member
Seller Name
Pn gadgil jewellers
Company Name
Ajio.com
Product Name
10gm 24kt 95 yellow gold
Website Name
Ajio.com
Customer Care Number
18008899991
Loss Amount
0
Ratings
1.00 star(s)
I’ve purchased gold coins on 30th December 2025 with order id fn9234702164 and fn8234708817 respectively. The delivery date was 8/1/26 on which I didn’t received my product then i raised complaint 2 to 3 times but they are not giving me solutions last raised complain was on 14/1/26 with id, com00100396092 the resolution date was 19/1/26 still its pending I’ve tried reaching customer care several times everyone is saying the same thing that wait 2 business days and you will get the update from our side every time i call after 2 days they all saying the same thing again and again. Please i request you to ship my product asap because I cannot even cancel this order as the rate of gold is increased. Please look into this matter as soon as possible positive and prompt reply is highly appreciated.
 
Hello @Harshsoni

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to customercare@ajio.com outlining your issue, including order details and any previous correspondence and request to Deliver the Gold Coin.

If not received any reply from the Ajio support team, escalate the issue with Grievance Officer at grievance.officer@ajio.com

Offline-Mode
You can also send your feedback via registered post at AJIO Head Office

Reliance Retail Limited,
3rd Floor, Court House, Lokmanya Tilak Marg,
Dhobi Talao, Mumbai - 400002, Maharashtra

View Sample Notice: Notice to CMD of the Company

This step not only gives the AJIO a chance to deliver the Gold Coin but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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