Product not getting returned

K

Kritika Arora

New member
Seller Name
Dressbery
Company Name
Myntra
Product Name
Women PU Work Stiletto Mules
Website Name
myntra.com
Customer Care Number
9061561999
Loss Amount
944
Ratings
1.00 star(s)
I have been trying to contact Myntra for almost a month now for a product that got delivered but they are not showcasing it delivered making it not eligible for a Return.
I have tried calling, emailing and using the chat support all they respond is to wait for 24 hours and then no update.
There have been times that they have disabled my calling option as well making it very hard to contact the support.
I haven't received any resolution for my product issue since 2-3weeks.
 
Hello @Kritika Arora

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

Please use the following structure when submitting your complaint:​

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.

Example Format​

Example – Product not delivered:
  • 02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
  • 08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
  • 11-May-2024 – Still not delivered. No further updates from the company.
  • 15-May-2024 – I emailed again, but haven’t received any reply yet.


Important:​

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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