I had ordered 4 necklaces set worth 2999 and it was a COD order which was delivered yesterday evening by Blue Dart AWB 80817795870
Upon opening the package to my horror they hv sent Cheap necklace sets
Tried calling the number #9905317216 which is mentioned on their website and looks like that too is a fake contact number.
We tried calling them but all our calls are going unanswered and we also sent them a email saying that the product doesn’t match to our order but they hv not yet reverted back
Kindly don’t buy anything from them as they are scamsters and fraud
Main Issue: Received Different or Low Quality product and now the Company is not Responding, Phone Number "9905317216" Mentioned on the website is not working.
I'm sorry to hear about your experience with Prisha jewellers. Based on your complaint, it appears that you ordered "4 necklaces set" but received Cheap necklace sets. Despite reaching out to the seller, you've received no satisfactory response.
If you have received Different / Low Quality product, you need to follow the same steps in both the conditions.
Document All Evidence: To file a case in the Consumer Forum, customer need to attach all the Supporting Documents related to the product and documents related to payment.
Retain screenshots of your order confirmation, payment receipt, WhatsApp conversations, and photographs of the received item.
Note any discrepancies in the shipment invoice and delivery details.
File a Complaint with the National Consumer Helpline: Customer can also contact the NCH and submit their complaint, this is very helpful if you are dealing with small companies and you don't want to engage any lawyer.
Register your grievance by providing all relevant details and documentation. consumerhelpline.gov.in
Approach the Consumer Forum: If you have already completed the above steps and not getting any solution, you need to file a case in the Consumer Forum. Now you can file your complaint online with E-Jagriti portal.
If the issue remains unresolved, consider filing a complaint through the E-Jagriti portal.
Attach all evidence, including proof of purchase, communication records, and photographs.
Files:You need to create 6 files to submit you case in the Consumer Forum.
INDEX
MEMO OF PARTIES
EVENTS
AFFIDAVIT
PROFORMA
DOCUMENTS
By following these steps, you can seek appropriate redressal for the issue faced with Sukanya Studio. If you need assistance drafting communications or require further guidance, feel free to ask.
