possession not given even after doing full payment and even interest amount

kalamsiddique09

kalamsiddique09

New member
Dealer Name
Sunteck realty ltd
Company Name
Sunteck realty ltd
Customer Care Number
+ 91 2261989898
Loss Amount
500000
Ratings
1.00 star(s)
Opposite Party Address
Sunteck Realty Limited
5th Floor, Sunteck Centre, 37-40,
Subhash Road, Vile Parle (East)
Mumbai-400057
Dear Sir/Mam,

I was informed by my CRM team guy that I will get the possession within 30 days after I finish doing the complete payment.

I accomplished paying full amount 25th September 2024 and interest amount on 7th November 2024, CRM team has told i will get keys in 30 days, now it has been more than 50 days, they are not receiving the call.

There is grievance team for escalation which is not at all helping or giving any reply.

I am attaching the mail communication for your reference.

Mail id: crm.maxxworld@sunteckindia.com
grievance.officer@sunteckindia.com

Phone number: CRM = +912268493111
Vinit raut = +917710987173

The CRM team is harassing me from long time, no reply, no action, I am in very difficult situation now.
 

Attachments

I'm sorry to hear about the challenges you're facing with Sunteck Realty Ltd. regarding the delayed possession of your property, despite completing all payments, including interest. Before filing case in Consumer Forum you need to consider the following steps to strengthen your case:

1. Document All Communications:
  • Send E-Mail: If you have already E-Mailed you then maintain copies of all correspondence with Sunteck Realty's CRM and grievance teams, if not send an E-Mail to them and mention all the details and ask them for the solution.
  • Call Logs: Keep records of phone conversations, noting dates, times, and the names of representatives spoken to.
2. Send a Formal Notice:
  • Legal Notice: The second step is to send a legal notice addressed to Sunteck Realty Ltd., outlining the delay and demanding immediate possession or appropriate compensation.
  • Important Note: Send the notice only via registered post to ensure proof of delivery.

3. Approach Consumer Forums:
  • Procedure:
    • Draft Complaint: Detail the grievance, relief sought, and attach supporting documents. You need to create 6 files to file a case in Consumer Forum.
4. Seek Legal Counsel:
  • Professional Guidance: We are specializing in real estate and consumer law matters to assist in drafting notices, filing complaints. Contact our support team for assistance.
Thanks
 
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