Poor experience and Cancellation refund issue - Samvit Holidays

[Harini Krisshnan]

Hotel Name

Samvit Holidays

Company Name

Samvit Holidays

Website Name

NA

Customer Care Number

9916082829

Loss Amount

20000

Ratings

1.00 star(s)

I had booked a trip to Ooty ( 18th to 20th April 2025) through Samvit Holidays owned by Mr.Arjun Ram (9916082829) and paid the full booking amount of 35,000 INR. However due to a bad experience with the same agency and person during my Kashmir travel earlier during first week of April’25, 3rd to 9th (Even after I had paid the entire 1.2lacs in advance, he did not pay the hotel and travel guys and on my last day stay at Kashmir I had to receive unsolicited calls from different J&K numbers throughout midnight – all of them who were men asking me to pay the money and the hotel said they will not allow me to check out at 5am – I had an early morning flight at 7.30am back to Bangalore, I was literally harassed and this guy Arjun asked me to pay the hotel and at one point he stopped even picking may calls), post this disturbing incident I had asked him to cancel the ooty booking and refund the money. Since I gave him a notice of almost 10+ days, he said he would refund within a week. Despite multiple follow up through calls and messages, he was not responding and when he did it was always with an excuse. Out of the 35K he has only refunded 15k and balance of 20K is pending. After calling him multiple times I said I will reach out to the consumer forum to file a complaint.

 

[TeamMember]

Hello @Harini Krisshnan

I'm sorry to hear about the distressing experience you've had with Samvit Holidays. Based on your detailed account, it appears that there has been a significant deficiency in service and potential breach of trust.

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Summary of Your Complaint​

• Kashmir Trip (April 3–9, 2025):
  • Paid ₹1.2 lakhs in advance.
  • Faced harassment from hotel and travel service providers due to non-payment by the Samvit Holidays.
  • Received unsolicited calls demanding payment; hotel threatened to prevent checkout.
  • Samvit Holidays owner was unresponsive and instructed you to settle the dues yourself.
• Ooty Trip (April 18–20, 2025):
  • Paid ₹35,000 in advance.
  • Requested cancellation with over 10 days' notice due to prior negative experience.
  • Only ₹15,000 refunded; ₹20,000 remains pending despite multiple follow-ups.

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Your Rights as a Consumer​

Under the Consumer Protection Act, 2019, consumers are entitled to receive services that are free from deficiencies and to be protected against unfair trade practices. The issues you've described—non-fulfillment of paid services, harassment, and failure to process a legitimate refund—constitute serious violations of your consumer rights.

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Recommended Actions​

1. Document All Evidence:
   • Compile all receipts, payment confirmations, communication records (calls, messages, emails), and any other relevant documentation.
   • Preserve the screenshots and images you've already gathered.
     
2. Send a Formal Legal Notice:
   • Draft a legal notice detailing the issue, Samvit Holidays inadequate response, and your demand for refund.
   • This can be done through a lawyer or by contacting our team that offer legal notice services.
   • Note: Always send notice via Registered Post only.
     
3. File a Complaint with the Consumer Forum:
   • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
   • You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
     • Refund Paid Amount.
     • Compensation for mental agony and financial loss - ₹ 200000/-.
     • Litigation charges - ₹ 15000/-

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If you need assistance drafting a complaint or require further guidance, feel free to ask.

Thanks