Overcharging by mumkins kids wear thane. (Not as per MRP)

T

Thiara@1432022

New member
Seller Name
Mumkins kids wear
Company Name
Mumkins kids wear
Product Name
Gown
Customer Care Number
+917230034439,
Loss Amount
290
Ratings
5.00 star(s)
Opposite Party Address
Shop No. 1, Shiv Darshan, Situated at, Doctor Moose Road, opp. Nauka Vihar, Naupada, Thane West, Thane, Maharashtra 400601
Subject: Consumer complaint against Mumkins Kids Wear, Shop No. 1, Shiv Darshan, Doctor Moose Road, Opp. Nauka Vihar, Naupada, Thane West, Thane – for selling products above MRP.

Respected Sir,

I, Swapnil Rajesh Dcunha resident of 204 Rabecca queen, next to divya prabha ashram, papdy,Vasai West, 401207, Palghar District, phone no 7506666055 wish to file a consumer complaint against Mumkins Kids Wear, located at Shop No. 1, Shiv Darshan, Doctor Moose Road, Opp. Nauka Vihar, Naupada, Thane West, Thane – 400601.

On 29th September 2025, I purchased a gown for my 3½-year-old daughter from the said shop. The gown had a barcode no. M362376. I was charged and billed ₹5,640, which I paid via Google Pay in a rush. However, upon reaching home in Vasai, I checked the packaging and found that the Maximum Retail Price (MRP) printed on the box was only ₹5,350.

When I contacted the shop regarding this discrepancy, their response was unsatisfactory and evasive. This clearly indicates that the shop is indulging in fraudulent and unfair trade practices by deliberately overcharging consumers above the MRP, which is a violation under the Legal Metrology Act, 2009 and the Consumer Protection Act, 2019.

This matter is very serious as it reflects a larger conspiracy to cheat and defraud customers.

I, therefore, request you to:

1. Initiate an immediate inquiry against Mumkins Kids Wear.


2. Seize the shop temporarily until proper investigation is completed.


3. Take strict legal and penal action under the Consumer Protection Act and related provisions.



I am enclosing herewith:

Copy of the bill issued by the shop.

Photograph of the MRP printed on the box.


Your prompt action in this matter will protect consumers from such fraudulent practices.

Thanking You,

Yours faithfully,
 
We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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