Online shopping fraud – Prepaid order #182466 not delivered, no tracking ID, no response from seller

THEAVI09

New member
Seller Name
Ditch The Guilt
Company Name
Nepenthe Coffee and Chocolates Private Limited (Ditch The Guilt)
Product Name
Protein Brownies / Chocolate Products (Online Order #182466)
Website Name
https://ditchtheguilt.fit
Customer Care Number
Not available
Loss Amount
480
Ratings
1.00 star(s)
Opposite Party Address
Nepenthe Coffee and Chocolates Private Limited
Online Seller – Ditch The Guilt
India (Exact address not disclosed on website) Operating through online platform (Shopify)
I placed an online order #182466 on 09 December 2025 from the above-mentioned company through their website. The total amount of ₹480/- was paid online successfully via UPI.


Despite the payment being completed and order showing confirmed, the company has not provided any tracking ID, and the product has not been delivered till date.


I have tried contacting the company through email and other available modes, but no response has been received from their side. There has been complete silence after receiving payment, which clearly indicates deficiency in service and unfair trade practice.
 

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