renumalik
New member
- Seller Name
- Kartik Sawhney
- Company Name
- Dhunguru Music India Pvt Ltd
- Product Name
- Music Education
- Website Name
- support@dhunguru.com ...
- Customer Care Number
- 8045683666
- Loss Amount
- 56544
- Ratings
- Opposite Party Address
- Dhunguru Music India Pvt Ltd Magnum Tower 1, 8th Floor, Golf Course Ext Rd, Sector 58, Gurugram, Haryana-122011 support@dhunguru.com ...
I had enrolled my children Samaira Malik and Areehaan Malik for online music classes through the DhunGuru app both of them were enroll for 54 classes each wherein I paid more than 50,000 to Dhunguru Music India Private limited @axisbank .
For last one month the DunGuru app has been completely inaccessible and we have been unable to schedule or attend any class. Despite multiple follow up including written email to Dhunguru, the company only responded that operation were "temporary paused" and assured a resolution within 14 business days. However, no further update or action has been provided even after the lapse of thid period.
This constitutes deficiency in service and unfair trade practice under the consumer protection act, 2019, as the company has failed to deliver the service for which full payment has already been made.
Relief sought for
1. Immediate refund of amount paid for the unused classes i.e 92 classes (50 classes for Samaira Malik and 42 for Areehaan Malik).
2. Composition for inconvenience, mental harassment and loss of service.
3. Direction to the company to provide transparency regarding operational status and prevent such issues for other consumers.
For last one month the DunGuru app has been completely inaccessible and we have been unable to schedule or attend any class. Despite multiple follow up including written email to Dhunguru, the company only responded that operation were "temporary paused" and assured a resolution within 14 business days. However, no further update or action has been provided even after the lapse of thid period.
This constitutes deficiency in service and unfair trade practice under the consumer protection act, 2019, as the company has failed to deliver the service for which full payment has already been made.
Relief sought for
1. Immediate refund of amount paid for the unused classes i.e 92 classes (50 classes for Samaira Malik and 42 for Areehaan Malik).
2. Composition for inconvenience, mental harassment and loss of service.
3. Direction to the company to provide transparency regarding operational status and prevent such issues for other consumers.
