Amanmadaan
New member
- Bank Name
- SBI CREDIT CARD
- Customer Care Number
- 18601801290
- Loss Amount
- 52500
- Ratings
- Opposite Party Address
- SBI Cards and Payment Services Limited
Registered Office:
DLF Infinity Towers, Tower C,
Block 2, Building 3, DLF Cyber City,
Gurugram – 122002, Haryana
Subject: Final Objection to Disputed Transaction and Notice for Regulatory / Legal Escalation
Dear Sir/Madam,
This is in reference to your response regarding the disputed transaction on my SBI Card account.
I categorically reject your conclusion and place on record that the said transaction was not authorized by me. I state unequivocally that I have neither shared the OTP nor given consent to any person for carrying out this transaction. If your systems reflect OTP validation, it clearly indicates a case of cyber fraud / technological misuse, for which the cardholder cannot be held liable.
Your reply, which merely relies on OTP/CVV validation, is inadequate, non-transparent, and contrary to RBI’s customer protection guidelines. The mere occurrence of an OTP does not, by itself, establish customer authorization unless customer negligence is conclusively proven with verifiable evidence, which has not been done in this case.
I further submit that:
I reported the disputed transaction within the stipulated time.
I exercised due care at all times.
Therefore, fastening financial liability upon me is arbitrary, unfair, and legally untenable.
Accordingly, I formally state the following:
I do not accept liability for the disputed transaction.
I will not make any additional payment towards the said amount.
Any interest, penalty, late fees, or recovery action levied on my card account must be immediately stopped and reversed.
This matter must be escalated forthwith to the Grievance Redressal Cell / Nodal Officer, and a detailed written investigation report along with supporting technical evidence must be shared with me.
Please take note that failure to provide a satisfactory and reasoned resolution within the prescribed timeline will constrain me to escalate this matter without any further notice to:
The RBI Banking Ombudsman (CMS Portal), and
Other appropriate legal and regulatory authorities,
entirely at the risk and responsibility of SBI Card.
I expect SBI Card to act in accordance with law and RBI guidelines and provide a fair resolution at the earliest.
Yours sincerely,
Geetanjali Madaan
Cyber Cell Complaint No.: 32512250039941
Date of Complaint: 11/12/2025
Dear Sir/Madam,
This is in reference to your response regarding the disputed transaction on my SBI Card account.
I categorically reject your conclusion and place on record that the said transaction was not authorized by me. I state unequivocally that I have neither shared the OTP nor given consent to any person for carrying out this transaction. If your systems reflect OTP validation, it clearly indicates a case of cyber fraud / technological misuse, for which the cardholder cannot be held liable.
Your reply, which merely relies on OTP/CVV validation, is inadequate, non-transparent, and contrary to RBI’s customer protection guidelines. The mere occurrence of an OTP does not, by itself, establish customer authorization unless customer negligence is conclusively proven with verifiable evidence, which has not been done in this case.
I further submit that:
I reported the disputed transaction within the stipulated time.
I exercised due care at all times.
Therefore, fastening financial liability upon me is arbitrary, unfair, and legally untenable.
Accordingly, I formally state the following:
I do not accept liability for the disputed transaction.
I will not make any additional payment towards the said amount.
Any interest, penalty, late fees, or recovery action levied on my card account must be immediately stopped and reversed.
This matter must be escalated forthwith to the Grievance Redressal Cell / Nodal Officer, and a detailed written investigation report along with supporting technical evidence must be shared with me.
Please take note that failure to provide a satisfactory and reasoned resolution within the prescribed timeline will constrain me to escalate this matter without any further notice to:
The RBI Banking Ombudsman (CMS Portal), and
Other appropriate legal and regulatory authorities,
entirely at the risk and responsibility of SBI Card.
I expect SBI Card to act in accordance with law and RBI guidelines and provide a fair resolution at the earliest.
Yours sincerely,
Geetanjali Madaan
Cyber Cell Complaint No.: 32512250039941
Date of Complaint: 11/12/2025