Oneplus refused to repair buds pro worth 10000 rupees

M

Masood Hussain

New member
Model
OnePlus Buds Pro
Dealer Name
OnePlus (purchased on Amazon)
Company Name
OnePlus
Customer Care Number
18001028411
Loss Amount
9999
Ratings
1.00 star(s)
Opposite Party Address
OnePlus
I purchased OnePlus buds pro 3 years ago and hardly used the product due to battery draining.
I was relying on by neck band for my audio usage and didn't notice my OnePlus buds pro battery drain issue.

recently I lost my neck band and when I tried using the buds pro it dies within a minute on both Right and Left buds.

I did research online and found that OnePlus is replacing the Buds pro even if the warranty period is exceeded because of the manufacturing defects in the product.

I sent my buds for replacement to Bangalore service center, and they took 12 days to just to tell me that it cannot be replaced and asked me to contact OnePlus customer support.

I reached out to customer support and explained the scenario asking replacement, I have shared the evidence of such replacement thread on OnePlus community and reddit.

They refused to replace; I requested for repair, and I am ready to bear the expenses for repair but now they are saying it cannot be repaired either.

After multiple calls and escalations, they finally offered me 750 rupees OnePlus voucher in return, I refused the voucher and asked for repair.

They closed the case without my concern.

if there is no repair available for a product worth 10000, then how can customers.

Repair reference ID: IPS001046-AS2501160152
Customer care support ticket1: C-IN2501137580 (They closed it without my consent)
Customer care support ticket2: C-IN2501187779

Please advise on how to get justice and get my OnePlus Buds pro repaired.

Email conversation attached.

Regards,
Masood
 

Attachments

Hello @Masood Hussain Ji,

Thank you for reaching out. As you have used the product for three years, we suggest reviewing the Terms and Conditions (TAC) of the company regarding the replacement or repair policy for the product. This will clarify whether your issue falls within their stipulated warranty or service terms.

Understanding the company's TAC is essential before taking further steps, as it will guide you on whether the company is liable to address your concern. If needed, we can assist you in interpreting the TAC or deciding on the next course of action.

Thanks
 
Sir,
I purchased POCO M6 Plus 5g through flipkart online on 05.04.2025, which was delivered to me on 07.04.2025.
Now, within one month of purchase, a black line (perpendicular, width of 1 cm) approx.) is appearing in the middle of the screen (Photo enclosed).
I visited service centre, Where I was told that this is due to the insertion of water, however this is not true, as this phone has no contact with water as its covered with its transparent cover.
At service centre i asked for repair, where i was told that it will be chargeable approx 4900/- which is a huge amount (i.e. 50% of total amount of this phone)
I returned from Service Centre and requesting to resolve the issue regarding the line appear on the phone screen within one month.
However, when I was searching for mobile on flipkart , in specification it was mentioned that this phone is water resistant.

Attachment : Bill, pic of mobile & box cover is attached with this email

then POCO has replied as under: on 12.05.2025-

Hi Balram,

Thank you for contacting POCO India Customer Support and sharing the attachments with us.

I understand that you purchased a POCO M6 Plus 5G from Flipkart which was delivered to you on 07/April/2025, but a black line appears in the middle of the screen, and you have visited the service center they guided you that is a liquid damaged. Also, you want a replacement for the same.

I apologize for the inconvenience you are facing. Please do not worry we will help you with this query.

I am sorry to inform you that we are unable to fetch any details related to the repair request for your device. So, I would request you to help us with the following details:

Job Sheet Number:
Registered Contact Number:
You can now chat with us in English. To receive assistance with your queries, kindly access the following link: bit.ly/poco_chatsupport

Please feel free to contact us if you have any further questions.


Regards,
Meet Sharma
POCO India Customer Support

Then I have submitted the above said required documents

Then POCO has replied as under:-
On Thu, May 15, 2025 at 6:55 PM POCO Service <service.in@poco.net> wrote:
Hi Balram,

Thank you for contacting POCO India Customer Support and sharing the attachments with us.

I understand that you purchased a POCO M6 Plus 5G from Flipkart which was delivered to you on 07/April/2025, but a black line appears in the middle of the screen, and you have visited the service center they guided you that is a liquid damaged. Also, you want a replacement for the same.

I apologize for the inconvenience caused. Please do not worry, I will assist you with this.

As I have checked with the service order details: WXIN2505150000095, your device falls under the out-of-warranty (OOW) category, due to which you need to pay the relevant charges to fix the issue.

Also, I would like to request you that kindly visit the service center as certain issues may require physical inspection and testing that can only be done at our service center. Our service center is equipped with the necessary tools and expertise to diagnose and try to fix issues efficiently so that your device operates smoothly again. Also, I would request you to take a backup of your device before visiting the service center..


I again requested on 16.05.2025 POCO to resolve this issue
 
Hello @Balram

Thank you for bringing up your concern. We noticed that you've posted your complaint under another user's thread. To ensure your issue receives the proper attention and to avoid any confusion with the original thread starter, we kindly request that you create a new thread for your complaint.

This will help us assist you more efficiently and ensure clear communication.

To post your complaint use the below link and then click on submit complaint.

Mobile

Submit reviews, complaint and questions on Mobile
consumercourt.net consumercourt.net

Thank you for your understanding!
 
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