Ola Shakthi Batter Delivery

[rahgadda]

Dealer Name

Ola showroom near Y-Junction, hyderabad

Company Name

Ola Electric

Product Name

Shakthi batter - 9.1kw

Customer Care Number

080 3311 3311

Loss Amount

102359

Ratings

1.00 star(s)

Opposite Party Address

Ola Electric

Complainant Details

Order Information

• Product Purchased: Ola Shakti 9.1 kWh
• Order IDs: 0126-HZU982 and OCT-47610318150126-HZU982
• Date of Purchase: January 15, 2026
• Promised Delivery Date: February 4, 2026 (04-02-2026)

Key Grievances & Evidence

1. Failure to Deliver on Promised Date:* Official communication via SMS from Ola Electric (JD-OLAELC-S) on January 15, 2026, explicitly stated: "Dear Rahul Kiran, the estimated delivery for your Ola shakti 9.1 kWh is on 04-02-2026."
   • Despite the delivery date passing weeks ago, the product has not been received.
2. Payment Retained Without Service:
   • The Ola Electric app confirms that the financial transaction is complete, showing a green checkmark next to "Shakti complete payment received."
3. App Malfunction and Stalled Tracking:
   • The order tracking page is indefinitely stuck loading on the "Processing insurance KYC" step.
   • The app frequently crashes or fails to load data, displaying an "Oops! We are sorry" error message when trying to fetch order details.
4. Broken and Unhelpful Customer Support:
   • The automated chat support is non-functional. When queried with "I want to know about my order status," the system returns broken backend code placeholders (e.g., For your [[variant_name]], order id [[order_id]], the estimated delivery date is [[estimated_delivery_date]]) instead of providing any actual assistance or timeline.