Jaychandaka
New member
- Model
- S1
- Dealer Name
- Ola
- Company Name
- Ola electric technologies pvt ltd
- Customer Care Number
- 08033113311
- Loss Amount
- 100000
- Ratings
- Opposite Party Address
- 605 Anandapur road near ruby hospital
Dear Team,
I am writing to express my extreme dissatisfaction with the service experience regarding my Ola S1 registered under number WB06Y3409.
Despite my vehicle being its initial warranty period, I have encountered a series of contradictory instructions and unprofessional behavior from your service center and call centre.
Misleading Information: I was initially told that towing would be chargeable unless I purchase an Ola Care subscription. I was explicitly promised that purchasing this plan would make the towing service free.
Breach of Commitment: After I purchased the Ola Care plan as advised, your team reversed their stance, claiming the first towing service remains chargeable. This is a direct contradiction of the terms discussed and constitutes a "bait and switch" sales tactic.
Service Negligence: Upon requesting service, the center is now demanding payment upfront without any assurance that the technical fault will be resolved. Furthermore, I have been told that if the vehicle cannot be fixed, I must remove it immediately as the station is "full."
As a customer who has invested in both the vehicle and a supplemental service plan, I find it unacceptable to be told that a branded service center may be unable to fix its own product or provide adequate storage during the repair process.
I am requesting the following immediate actions:
Honor the Ola Care Agreement: Provide the towing service at no additional cost as per the verbal and contractual expectations set during the purchase.
Guaranteed Diagnosis: A clear timeline for the inspection and a commitment to repair the vehicle.
Waiver of Unfair Charges: Refund or waiver of any charges that were misrepresented at the time of the Ola Care purchase.
Please note that if this is not resolved within 48 hours, I will be forced to escalate this matter to the Consumer Forum and share my experience across social media platforms to alert other owners.
I look forward to your prompt response and a resolution to this deadlock.
Warm Regards,
Pawan
Mb-7003641266
I am writing to express my extreme dissatisfaction with the service experience regarding my Ola S1 registered under number WB06Y3409.
Despite my vehicle being its initial warranty period, I have encountered a series of contradictory instructions and unprofessional behavior from your service center and call centre.
Misleading Information: I was initially told that towing would be chargeable unless I purchase an Ola Care subscription. I was explicitly promised that purchasing this plan would make the towing service free.
Breach of Commitment: After I purchased the Ola Care plan as advised, your team reversed their stance, claiming the first towing service remains chargeable. This is a direct contradiction of the terms discussed and constitutes a "bait and switch" sales tactic.
Service Negligence: Upon requesting service, the center is now demanding payment upfront without any assurance that the technical fault will be resolved. Furthermore, I have been told that if the vehicle cannot be fixed, I must remove it immediately as the station is "full."
As a customer who has invested in both the vehicle and a supplemental service plan, I find it unacceptable to be told that a branded service center may be unable to fix its own product or provide adequate storage during the repair process.
I am requesting the following immediate actions:
Honor the Ola Care Agreement: Provide the towing service at no additional cost as per the verbal and contractual expectations set during the purchase.
Guaranteed Diagnosis: A clear timeline for the inspection and a commitment to repair the vehicle.
Waiver of Unfair Charges: Refund or waiver of any charges that were misrepresented at the time of the Ola Care purchase.
Please note that if this is not resolved within 48 hours, I will be forced to escalate this matter to the Consumer Forum and share my experience across social media platforms to alert other owners.
I look forward to your prompt response and a resolution to this deadlock.
Warm Regards,
Pawan
Mb-7003641266
