- Model
- OLA S1PRO
- Dealer Name
- OLA S1 PRO
- Company Name
- OLA ELECTRIC MOBILITY LTD
- Customer Care Number
- 08033113311
- Loss Amount
- 160000
- Ratings
- Opposite Party Address
- OLA Electric Mobility Private Limited Represented by its Authorized Officer, No. 414, 3rdFloor, 4thBlock, 17thMain, 100 Regent Insignia, Bangalore - 560034
*Complainant:*
[JULIYA JS]
[DAS COTTAGE MANALAYAM KODUNGABOOR PO]
[THIRUVANANTHAPURAM 695013]
[9074824342]
(JULIYAJS1998@GMAIL.COM]
*Respondent:*
Ola Electric Private Limited
Registered Office: [OLA Electric Mobility Private Limited Represented by its Authorized Officer, No. 414, 3rdFloor, 4thBlock, 17thMain, 100 Regent Insignia, Bangalore - 560034.]
Service Centre: Trivandrum Ulloor Branch, [Doctors Garden, P T Chacko Nagar, Ulloor, Thiruvananthapuram, Kerala 695004]
*Subject:* Complaint against Ola Electric for deficient after‑sales service, unlawful charges, and damage to vehicle (Ticket ID 09463116; Job Card RO25084780844)
*Facts:*
1. *Purchase & Service Agreement* – I purchased an Ola Electric vehicle and subscribed to Ola Care Plus and Roadside Assist.
2. *Defect & Repair Request* – On 31 July 2025 I requested vehicle pickup for battery repair.
3. *Illegal Charge* – Despite having active service plans, Ola charged me *₹3,000* for the pickup.
4. *Service Failure* –
- The help‑desk number was not displayed in the Ola app, forcing me to visit the Ulloor service centre *five times*.
- The centre was unaware of the delay in battery repair and the prolonged wait time.
5. *Prolonged Detention* – My vehicle has been *held for five months* (since July 2025) and left outdoors, exposed to rain and sunlight, causing visible damage.
6. *Additional Damage* – During the alleged battery removal, the service centre *broke the vehicle’s charging port*.
7. *Ticket & Job Card* – Ticket ID 09463116; Job Card RO25084780844.
*Allegations of Deficiency in Service:*
- *Unreasonable delay* in repairing the vehicle and returning it to the customer.
- *Unjustified charge* of ₹2,999 for a service covered under Ola Care Plus/Roadside Assist.
- *Negligence* by leaving the vehicle outdoors, resulting in weather‑related deterioration.
- *Improper handling* that caused additional damage (broken charging port).
- *Lack of effective communication* (missing help‑desk number, repeated visits).
*Relief Sought:*
1. *Refund of ₹2999* charged for the pickup.
2. *Compensation of ₹ (1,60,000]* for the loss of use of the vehicle for five months and for the damage caused by exposure.
3. *Repair/replacement of the broken charging port at no cost.*
4. *A written apology from Ola Electric for the inconvenience and distress caused.*
5. *Any other relief the Hon’ble Commission deems fit.*
*Supporting Documents:*
- Photographs showing vehicle condition and broken charging port.
*Prayer:*
It is respectfully prayed that this Hon’ble Commission may kindly admit the complaint, summon the respondent, and grant the reliefs enumerated above in the interest of justice.
*Date:* 25/12/2025
*Place: Thiruvananthapuram
[JULIYA JS]
[DAS COTTAGE MANALAYAM KODUNGABOOR PO]
[THIRUVANANTHAPURAM 695013]
[9074824342]
(JULIYAJS1998@GMAIL.COM]
*Respondent:*
Ola Electric Private Limited
Registered Office: [OLA Electric Mobility Private Limited Represented by its Authorized Officer, No. 414, 3rdFloor, 4thBlock, 17thMain, 100 Regent Insignia, Bangalore - 560034.]
Service Centre: Trivandrum Ulloor Branch, [Doctors Garden, P T Chacko Nagar, Ulloor, Thiruvananthapuram, Kerala 695004]
*Subject:* Complaint against Ola Electric for deficient after‑sales service, unlawful charges, and damage to vehicle (Ticket ID 09463116; Job Card RO25084780844)
*Facts:*
1. *Purchase & Service Agreement* – I purchased an Ola Electric vehicle and subscribed to Ola Care Plus and Roadside Assist.
2. *Defect & Repair Request* – On 31 July 2025 I requested vehicle pickup for battery repair.
3. *Illegal Charge* – Despite having active service plans, Ola charged me *₹3,000* for the pickup.
4. *Service Failure* –
- The help‑desk number was not displayed in the Ola app, forcing me to visit the Ulloor service centre *five times*.
- The centre was unaware of the delay in battery repair and the prolonged wait time.
5. *Prolonged Detention* – My vehicle has been *held for five months* (since July 2025) and left outdoors, exposed to rain and sunlight, causing visible damage.
6. *Additional Damage* – During the alleged battery removal, the service centre *broke the vehicle’s charging port*.
7. *Ticket & Job Card* – Ticket ID 09463116; Job Card RO25084780844.
*Allegations of Deficiency in Service:*
- *Unreasonable delay* in repairing the vehicle and returning it to the customer.
- *Unjustified charge* of ₹2,999 for a service covered under Ola Care Plus/Roadside Assist.
- *Negligence* by leaving the vehicle outdoors, resulting in weather‑related deterioration.
- *Improper handling* that caused additional damage (broken charging port).
- *Lack of effective communication* (missing help‑desk number, repeated visits).
*Relief Sought:*
1. *Refund of ₹2999* charged for the pickup.
2. *Compensation of ₹ (1,60,000]* for the loss of use of the vehicle for five months and for the damage caused by exposure.
3. *Repair/replacement of the broken charging port at no cost.*
4. *A written apology from Ola Electric for the inconvenience and distress caused.*
5. *Any other relief the Hon’ble Commission deems fit.*
*Supporting Documents:*
- Photographs showing vehicle condition and broken charging port.
*Prayer:*
It is respectfully prayed that this Hon’ble Commission may kindly admit the complaint, summon the respondent, and grant the reliefs enumerated above in the interest of justice.
*Date:* 25/12/2025
*Place: Thiruvananthapuram
