Other Vehicle OLA Electric

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Binu

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Model
OLAS1pro 3rdgen
Dealer Name
OLA electric
Company Name
Ola Electric
Customer Care Number
080-33113311
Loss Amount
147000
Ratings
1.00 star(s)
Opposite Party Address
Ola Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
Binu Kumar B
Binubhavan
Anappara Po 695551
binuanappara@gmail.com
Date: May 06, 2025



Subject: Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service

Respected Sir

I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for supplying a defective electric scooter, failing to deliver the promised mileage, and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.

### Details of Purchase
I purchased an Ola Electric Scooter S1pro 3rd gen3kw) from Vithura Ola show room on April 11, 2025, for INR 147000/- The company’s website and promotional materials claimed a range of 176 km (IDC) on a full charge. However, the scooter has consistently underperformed, delivering a range of less than 100 km, even after multiple service attempts.
Issues Faced
1. Breakdown Incident: On April 11, 2025, after traveling just 20 km, the scooter broke down at 10:00 PM, leaving me stranded. I attempted to contact Ola Electric’s customer care number (080-33113311), which was invalid. After significant effort, I obtained a showroom representative’s personal number. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.

2. Poor Mileage: Despite the company’s claim of a 176 km range, the scooter consistently delivers less than 100 km per full charge, even under optimal conditions. This significant shortfall violates the company’s advertised specifications and constitutes a misrepresentation of the product.

3. Unresponsive Customer Service: I sent over 10 emails to Ola Electric’s customer support, starting from April 12, 2025, reporting the breakdown and mileage issues. I received no response, demonstrating the company’s gross negligence and disregard for customer grievances.

4. Repeated Service Failures: I visited the Ola Electric service center [Service Center Name and Address] eight times between April 12, 2025, and May 06, 2025, to address the mileage and performance issues. On one occasion, the service center retained my scooter for three days, claiming to have performed repairs. The technicians admitted they could do no more and suggested I approach the Consumer Court, indicating their inability to resolve the issue. Despite these efforts, the scooter’s performance remains substandard.
The defective scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.

Relief Sought
1. Refund the full purchase amount of INR [Purchase Amount] or replace the defective scooter with a new, fully functional unit.
2. Compensate me for the financial losses, mental agony, and inconvenience caused, amounting to INR 147000 and my loan interst
3. Cover litigation costs and any additional

I hereby declare that the information provided above is true to the best of my knowledge.

Thank you for your kind attention to this matter.

Yours sincerely,
Binu Kumar B
Binubhavan
Anappara Po 695551 tvm Kerala
 
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Hello @Binu

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

Step-by-Step Guide to Ola Electric Consumer Complaint Filing​

📝 Summary of Your Complaint​

  • Location: Anappara, Kerala
  • Issue: Failing to deliver the promised mileage, and providing inadequate customer service.
  • Actions Taken: Sent over 10 emails to Ola Electric’s customer support and multiple complaints lodged without satisfactory resolution.

⚖️ Legal Precedents and Regulatory Actions​


Your experience is not isolated. The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints related to quality and after-sales service. Issues highlighted include charging during warranty, delayed services, refusal of warranty services, and battery defects .

CC/64/2024 - 19 December 2024
Tamil Nadu - Pudukkottai - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A

Directing the OLA Electric Mobility Private Limited, Bangalore to pay back the amount of Rs. 1,41,734/- (One Lakh Forty-One Thousand Seven Hundred Thirty-Four Only) and take back the OLA S1 Pro electric bike with registration number TN 55 BL 9514 from the complainant.
Additionally, OLA Electric Mobility Private Limited, Bangalore and the second opposite party/ OLA Electric Bike Showroom, Tiruchirappalli either jointly or severely needs to pay Rs. 1,00,000/- (One Lakh Only) as compensation for the deficiency of services of the first and the second
opposite party as well as unfair trade practices of the second opposite party towards the complainant, as well as for the mental agony caused due to the act of both opposite parties. Additionally, the first and the second opposite parties either jointly or severely need to pay Rs. 10,000/- (Ten Thousand Only) as litigation expenses to the complainant.

OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case - 2024-12-19

Consumer Court Case against OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case against - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER,
www.consumercourt.in www.consumercourt.in


CC/16/2024 - 31 July 2024
Orissa - Sambalpuri - OLA ELECTRIC Scooty Company V/S Kishan Agrawal

The OLA ELECTRIC Scooty Company is directed to refund Rs. 1,61, 956/- with 9% interest from the date of payment till realization towards cost of the electric vehicle to the Complainant which was paid by the Complainant to the OLA ELECTRIC at the time of booking the vehicle or deliver the said OLA Scooty OLA S1 PRO 2nd Gen within one month from the date of the order. Further the OLA ELECTRIC are directed to pay Rs. 1, 00,000/- towards deficiency in service and mental agony suffered by the Complainants as compensation. Further the OLA ELECTRIC are directed to pay Rs. 15,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.

1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case - 2024-07-31

Consumer Court Case against 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case against - 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD)
www.consumercourt.in www.consumercourt.in

05 September 2024 - CC/48/2024.
Andhra Pradesh - Anantapur - The Ola Electric Scooters(Show Room), Rep. by its Authorized Signatory V/S K.Swathi

Case filled by the Smt. K. Swathi W/o Harshavardhan Reddy frm Ananthapuramu District against The Ola Electric Scooters (Show Room), The Old Electric Technologies Private Limited and The Ola Electric Mobility Limited.

Smt. K. Swathi booked Liquid Silver color, but delivery person informed that if there is any damage to the scooter, it will be taken back without delivery, but this is a different issue, hence complainant has no choice except to receive the bike. The complainant mentioned in the delivery receipt about the color problem, she clearly stated that she booked Liquid silver color but delivered Guerra colour, the delivery agent promised her he will report the same to the concerned head. On 02.05.2022 the Ola challenger took the bike back from the complainant and given e-way bill. On repeated phone calls to Ola challenger, Ola App lead and to Ola customer care, the complainant received a call from Ola App leader Mr. Jagir Basha and complainant had a conference call with their superior, who assured complainant that the Ola bike order would be cancelled and the amount had paid would be refunded within 9-10 working days. The complainant repeatedly contacted the officials of the Ola Electric Scooters to request a refund. Since the bike had already been taken by the Ola Electric Scooters their employees acted negligently, causing the complainant mental agony and harassment.

In the result, the complaint is partly allowed by directing the Ola Electric Scooters to refund the price of the Ola bike i.e,Rs.1,39,163/- (Rupees One Lakh Thirty Nine Thousand One Hundred and Sixty Three Only) along with @9% P.A., from the date of purchase. The Ola Electric Scooters was also liable to pay compensation of Rs.1,00,000/- (Rupees One Lakh Only) towards mental agony and deficiency in service, costs within 45 days from the date of the judgment.

View attachment 1936




✅ Recommended Actions​

  1. Document All Evidence:
    • Gather all relevant documents, including purchase receipts, service records, communication logs, and any other pertinent information.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Ola Electric's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:

📌 Additional Tips​

  • Maintain Records: Keep copies of all correspondence and documents related to your case.
  • Follow Up Regularly: Stay in touch with the authorities and follow up on the status of your complaint.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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