paresh_chauhan
New member
- Model
- OLA S1 AIR
- Dealer Name
- OLA Jashodanagar, Ahmedabad
- Company Name
- Ola Electric
- Customer Care Number
- 080-33113311
- Loss Amount
- 140000
- Ratings
- Opposite Party Address
- Regd Office:
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
To:
Ola Electric Mobility Pvt. Ltd.
Customer Support / Escalation Team
Dear Sir/Madam,
I am writing this email as a serious and final escalation regarding my Ola Electric Scooter, which has been completely non-functional for over one month. The display is not turning on and the scooter is not starting, rendering the vehicle unusable.
Despite raising multiple service requests and personally visiting the service center, no action has been taken till date.
Ola Service Center – Ahmedabad
Vidya Estate, Warehouse-2,
Opp. Shantinagar Flat, Soumya Residency Road,
Sarkhej, Ahmedabad – 382210
When I visited the above service center:
This reflects gross negligence and lack of accountability from Ola Electric.
I am a delivery partner with Zomato and this scooter is my only source of income. I am the sole earning member of my family.
Due to Ola’s failure:
This situation has caused mental stress, loss of income, and financial instability, solely due to Ola Electric’s failure to provide service.
I hereby request Ola Electric to immediately:
If this issue is not resolved within 7 days, I will be forced to:
This is my last and final request for a humane and responsible resolution.
Ola Electric Mobility Pvt. Ltd.
Customer Support / Escalation Team
Dear Sir/Madam,
I am writing this email as a serious and final escalation regarding my Ola Electric Scooter, which has been completely non-functional for over one month. The display is not turning on and the scooter is not starting, rendering the vehicle unusable.
Despite raising multiple service requests and personally visiting the service center, no action has been taken till date.
Ticket Details (Still Open – No Resolution):
- Ticket No: #11065791 – Raised on 05 November 2025
- Ticket No: #11269093 – Raised on 07 December 2025
Service Center Visited:
Ola Service Center – Ahmedabad
Vidya Estate, Warehouse-2,
Opp. Shantinagar Flat, Soumya Residency Road,
Sarkhej, Ahmedabad – 382210
When I visited the above service center:
- No responsible staff was available
- No one took ownership of my issue
- Multiple vehicles were lying unattended
- No security or proper service process was present
This reflects gross negligence and lack of accountability from Ola Electric.
Vehicle Details:
- Purchased On: 08 February 2024
- Total Distance Travelled: 29,671 km
- Vehicle Number: GJ27FH7361
- Chassis Number: P53AUDCAXDAA04488
- App Version: V5.2.2 (1269)
- Dash Software Version: 4.0.5
Personal & Financial Impact:
I am a delivery partner with Zomato and this scooter is my only source of income. I am the sole earning member of my family.
Due to Ola’s failure:
- I have been unable to work for the last one month
- I have no regular income
- I am forced to do daily labor work in the vegetable market, which is not sufficient for survival
- My family is facing severe financial hardship
This situation has caused mental stress, loss of income, and financial instability, solely due to Ola Electric’s failure to provide service.
Final Request:
I hereby request Ola Electric to immediately:
- Inspect and repair my scooter on priority
- Provide clear service commitment and timeline
- Compensate for loss of income and inconvenience, OR
- Replace the vehicle if repair is not feasible
If this issue is not resolved within 7 days, I will be forced to:
- File complaints with National Consumer Helpline
- Approach the District Consumer Forum
- Initiate legal action for deficiency in service, negligence, and financial loss
This is my last and final request for a humane and responsible resolution.
