Siddharth Beniwal
New member
- Model
- Ola S1 Air
- Dealer Name
- Ola Electric
- Company Name
- Ola Electric
- Customer Care Number
- 080 3311 3311
- Loss Amount
- 121000
- Ratings
- Opposite Party Address
- Ola Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
Subject: Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for supplying a defective electric scooter,and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
I purchased Ola S1 Air on 13 September 2023 and within span of two years i have faced 3 breakdowns from my purchase, these includes the malfunctioning of wiring, breakdown of electric motor and The latest one on 17th July 2025 with the Battery Malfunction since then it’s been 2 months and I have not received any satisfying response from the customer service.
The customer care lacks proper response and trying to distract from the issue.
The defective scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief sought
1.Replace the defective scooter with a new, fully functional unit.
2.Compensate me for the financial losses, mental agony, and inconvenience caused.
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter.
Siddharth Beniwal
Jhunjhunu Rajasthan 333001
Vehicle No.-RJ18QS6036
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for supplying a defective electric scooter,and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
I purchased Ola S1 Air on 13 September 2023 and within span of two years i have faced 3 breakdowns from my purchase, these includes the malfunctioning of wiring, breakdown of electric motor and The latest one on 17th July 2025 with the Battery Malfunction since then it’s been 2 months and I have not received any satisfying response from the customer service.
The customer care lacks proper response and trying to distract from the issue.
The defective scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief sought
1.Replace the defective scooter with a new, fully functional unit.
2.Compensate me for the financial losses, mental agony, and inconvenience caused.
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter.
Siddharth Beniwal
Jhunjhunu Rajasthan 333001
Vehicle No.-RJ18QS6036
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