Pankajbohra
New member
- Model
- ola s1 pro
- Dealer Name
- OLA Electric Store - Electric Scooter Showroom in BTM Layout, Bengaluru
- Company Name
- OLA Electric Store - Electric Scooter Showroom in BTM Layout, Bengaluru
- Customer Care Number
- 080 3311 3311
- Loss Amount
- 2600
- Ratings
- Opposite Party Address
- Ground Floor, Survey No. 65, 96-15, Outer Ring Rd, Stage 2, BHBCS Layout, BTM Layout, Bengaluru, Karnataka 560076
I am writing this with extreme frustration and disappointment regarding the absolutely pathetic service I have received from your BTM Layout Service Centre.
I submitted my vehicle on 29th June because it was stuck in Eco mode. I was informed that the throttle needed replacement and was asked to leave the vehicle at the centre. Since then, this experience has been nothing short of a nightmare:
I was initially told the vehicle would be ready in 1–2 days, but I received no call, no update for over 10 days.
No one from the service centre shared a direct contact number.
The service centre is far from my location, and my repeated calls to customer care went unanswered despite waiting 20–30 minutes on hold each time.
Out of sheer helplessness, I had to send my staff to collect the vehicle. They were made to pay ₹2,600, only for me to find out that the issue still remains unresolved — the buttons are not working and the throttle issue persists.
This has completely disrupted my daily commute and work. I cannot even book a follow-up appointment on the app for the next 15 days.
To add insult to injury, after my repeated complaints I received a call, was assured that the concerned person would get in touch — but 10 days have passed and no one has called. My vehicle is still of no use to me.
Details:
Vehicle submitted: 29th June
Service Centre: BTM Layout
Amount Paid: ₹2,600
Vehicle Number: KA05LT7510
Case Numbers: 08975250, 08975252
This blatant negligence and lack of basic accountability are completely unacceptable and unworthy of a brand like Ola.
I submitted my vehicle on 29th June because it was stuck in Eco mode. I was informed that the throttle needed replacement and was asked to leave the vehicle at the centre. Since then, this experience has been nothing short of a nightmare:
I was initially told the vehicle would be ready in 1–2 days, but I received no call, no update for over 10 days.
No one from the service centre shared a direct contact number.
The service centre is far from my location, and my repeated calls to customer care went unanswered despite waiting 20–30 minutes on hold each time.
Out of sheer helplessness, I had to send my staff to collect the vehicle. They were made to pay ₹2,600, only for me to find out that the issue still remains unresolved — the buttons are not working and the throttle issue persists.
This has completely disrupted my daily commute and work. I cannot even book a follow-up appointment on the app for the next 15 days.
To add insult to injury, after my repeated complaints I received a call, was assured that the concerned person would get in touch — but 10 days have passed and no one has called. My vehicle is still of no use to me.
Details:
Vehicle submitted: 29th June
Service Centre: BTM Layout
Amount Paid: ₹2,600
Vehicle Number: KA05LT7510
Case Numbers: 08975250, 08975252
This blatant negligence and lack of basic accountability are completely unacceptable and unworthy of a brand like Ola.
