So on 14/01/2025 I got my washing machine serviced from IFB service balaji Enterprises Chikmagalur. but then service guy said there is a faulty sensor and needs to be replaced and we agreed and he gave the bill for sensor and guaranteed he Will be delivering the sensor within a week and now it’s been almost 2 months. Haven’t got any response regarding this Issue. And I kept on following it but no use of it th
I'm sorry to hear about the challenges you're facing with IFB's service regarding your washing machine repair. before filing case in the consumer forum we suggest you to follow few steps to strengthen your case in the Consumer Forum.
Maintain records of all interactions with IFB representatives, including dates, times, and summaries of conversations.
Escalate the Issue:
If the initial customer care response is unsatisfactory, request to speak with a supervisor or escalate your complaint to higher management within IFB.
File case at E-Jagriti Portal:
The E-Jagriti portal allows you to file complaints online under the Consumer Protection Act, 2019.
Steps to File a Complaint:
Register on the E-Jagriti portal.
Provide necessary details, including personal information and specifics of your complaint.
Upload supporting documents, such as invoices, communication records, and any other relevant evidence.
By following these steps, you can seek a resolution to your grievance with IFB regarding the delayed service and part replacement for your washing machine.
For any legal assistance, feel free to contact us.
