Hello
@Saru_cool03
I'm sorry to hear about your distressing experience at Vijay Foundations (Siruvani Nature Resort) in Coimbatore. Based on your detailed details, it appears that the resort failed to meet basic hospitality standards, including providing a proper tax invoice and maintaining clean swimming pool facilities.
Summary of Your Complaint
- Booking Details: Four family rooms booked for 11 members, including a pregnant guest.
- Issues Faced:
- Unhygienic conditions: Dirty swimming pool with small creatures and insects, unclean rooms with spiders and insects.
- Lack of amenities: No hot water, non-functional intercom, absence of generator during power outages.
- Poor infrastructure: Incomplete construction, bad access road, misleading online photos.
- Service deficiencies: No bed coffee, dirty kitchen, no complaint register, unresponsive management.
- Billing issues: No proper tax invoice provided.
- Financial Loss: ₹21,240
Steps to Seek Redressal
- Document All Evidence:
- Retain all booking confirmations, payment receipts, and any correspondence with the resort.
- Keep photographs or videos showcasing the unhygienic conditions and lack of amenities.
- Contact the Resort Management:
- Draft a formal complaint E-Mail detailing the issues faced, attaching all evidence like Photo and Video.
- Request a full refund and appropriate compensation for the inconvenience caused.
- Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, SIRUVANI NATURE RESORT staff's inadequate response, non maintained room and other area and your demand for refund.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
- 3. File a Complaint with the Consumer Forum:
- Report to Local Municipal Authorities:
- Given the unhygienic conditions, especially the dirty swimming pool, report the matter to the Coimbatore Municipal Corporation's health department.
Legal Precedents Supporting Your Case
Case Highlights - 1
CC/90/2023
Orissa - Sundargarh -
Hotel Dev Residency, Mahipalpur, New Delhi V/S Rabindra Kumar Dash
The Brief fact of the complainants is that the complainants visited to Vaishno Devi, Jammu & Kashmir and during their returning they wanted to stay at Delhi on dtd. 12.06.2023. The complainants have reached the hotel of the O.P. on the morning of 12.06.2023 with their family members and asked for rooms in the reception counter of the hotel of O.P. The receptionist of the O.P. allotted three nos. of rooms for the complainants bearing No. 204,101 and 205. At that time receptionist of the O.P. told that the Rooms Tarrif for the Room No, 240 would be Rs. 3495/- and the charges of other two rooms would be Rs.2995/- each and asked the complainants to deposit that amounts.
The complainants thereafter deposited the aforesaid amounts and check-in those rooms. At the time of check in the staffs of O.P. assured the complainants that the rooms which are being allotted to the complainants are of well furnished and proper service will be tendered to the complainants during their stay. But after check in to their respective rooms, the complainants faced various deficiency in the service of hotel staff i.e in room No. 101 the AC was not functioning, the intercom telephone was not functioning nor there was any calling bell, in other rooms also the service of hotel staffs was very poor, when the complainants wanted to call any hotel service boy there was nobody to attend and to give service to the complainants and the complainants have to go to the reception counter to say any problem. When the complainants asked the room boys to supply water the hotel staff supplied water bottles and used to charge excessively.
The complainants so many times requested the hotel staffs in their Reception Counter that they should give proper service to the complainants, but they did not respond. Since it was the summer day the complainants faced many problems for none providing of proper service to them by the staff of the O.P. and none functioning of AC in the hotel rooms. On 13.06.2023, the complainants wanted to check out their rooms and asked in the reception counter to issue bill to them, at that time the staff of O.P. created different bills and demanded more money from the complainants, they demanded Rs. 5331/- for Room No. 204 which they told earlier to be Rs. 3500/- and Rs. 4569/- each for other two rooms which was earlier told to be Rs. 2995/- of each, when the complainants asked the staffs of the O.P. how they are demanding extra money at the time of check out although they have taken one day rent for all the rooms at the time of check-in, they told that the complainants are bound to pay the said extra amount since it is the rule of their hotel.
ORDER
The case is disposed of on merit. The O.P. is directed to refund the
excess amount of Rs. 1831 for Room No. 204 and for other two Rooms Rs. 3148/- to the complainants,
Rs. 1,00,000/- towards mental agony, deficiency in service to the complainants as
compensation and Rs. 15,000/- towards cost & litigation expenses of the petition to the complainant within 30 days from the date of order, failing which the amount will further carry with 9% interest per annum till realization to the complainant.
Consumer Court Case against The Managing Director, Hotel Dev Residency, Mahipalpur, New Delhi V/S Rabindra Kumar Dash - Consumer Court Case against - The Managing Director, Hotel Dev Residency, Mahipalpur, New Delhi
www.consumercourt.in
Case Highlights - 2
CC/91/2024
Madhya Pradesh - Chhindwara -
HOTEL AISHWARYA SANCHALAK INDRAJEET JUNEJA V/S SHRI VIJAY SONI
उपभोक्ता / परिवादी द्वारा यह परिवाद उपभोक्ता संरक्षण अधिनियम के तहत अनावेदकगण के विरूद्ध सेवा में कमी के आधार पर पेश किया है एवं आवेदक ने अनावेदक से से क्षतिपूर्ति राशि Rs. 1,00,000 /-(एक लाख) मानसिक, शारीरिक, एवं आर्थिक क्षति हेतू Rs. 1,00,000 /- (एक लाखो), प्रकरण व्यय Rs. 10,000/-(दस हजार), इस प्रकार कुल 2,10,000/- (दो लाख, दस हजार रूपये) 18 प्रतिशत वार्षिक ब्याज की दर से होटल में रूकने की दिनांक-29.03.2024 से अदायगी दिनांक तक दिलाये जाने की प्रार्थना की है |
2. उपभोक्ता /परिवादी का परिवाद संक्षेप में यह है कि आवेदकगण दिनांक 29.03.2024 को धूनी वाला दादाजी के दर्शन करने के लिए खंडवा गये थे जहां आवेदकगण के द्वारा अनावेदक होटल ऐश्वर्या में रूकने के लिए सम्पर्क किया गया ।आवेदकगण के द्वारा अनावेदक से होटल की स्थिति / सुविधाओं के बारे में चर्चा की गई तो अनावेदक ने बताया कि सभी कमरे अच्छीहालत में है, एसी. काम कर रहे हैं, पानी की कोई समस्या नहीं हैं। आवेदकगण द्वारा अनावेदक की बातों पर विश्वास करते हुए आवेदकगण द्वारा होटल के दो कमरे बुक करते हुए एडवांस के रूप में 200/-रू एक कमरे के हिसाब से दो कमरों का कुल 2400/- (दो हजार चार सौ) रूपये जमा किया गया एवं आवेदकगण अपना सामान कमरों में रखकर जब तैयार होने लगे तो पानी एवं खाने की कोई व्यवस्था समझ नहीं आई ।
जिसकी शिकायत करने पर भी अनावेदक द्वारा कमरों में कोई व्यवस्था नहीं थी, ए०सी० काम नहीं कर रहा था, पानी की व्यवस्था नहीं थी, पूरे कमरों में मच्छर थे तथा गद्दे एवं चादर बहुत गंदे थे। आवेदकगण का स्वास्थ्य खराब हो गया। मोबाईल नं0-95757550। पर कई बार कॉल किया परन्तु कोई भी जवाब नहीं मिला। इस प्रकार अनावेदक द्वारा सेवा में कमी की है अतः आवेदक को अनावेदक से क्षतिपूर्ति राशि 100,000 /-(एक लाख) मानसिक, शारीरिक, एवं आर्थिक क्षति हेतू 1,00,000/- (एक लाख), प्रकरण व्यय 10,000,/ (दस हजार), इस प्रकार कुल 2,0,000/- (दो लाख, दस हजार रूपये) १8 प्रतिशत वार्षिक ब्याज की दर से होटल में रूकने की दिनांक-29.03.2024 से अदायगी दिनांक तक दिलाये जाने की प्रार्थना की है |
ORDER
यह कि अनावेदक आदेश दिनांक रो एक माह के भीतर आवेदक कौ सेवा में कमी के मद में 1,00,000/- (एक लाख) रूपये का भुगतान करेंगे एवं उक्त राशि पर दावा प्रस्तुति दिनांक 09.07.2024 रे भुगतान दिनांक तक 6 प्रतिशत वार्षिक साधारण ब्याज की दर रो ब्याज भी देय होगा ।
यह कि अनावेदक आवेदक को वाद व्यय स्वरूप 1000/-(एक हजार) रू का भुगतान करेंगे |
By following these steps, you can systematically address the issue with your SIRUVANI NATURE RESORT. If you need assistance drafting communications or require further guidance, feel free to ask.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
