SHREYA GUPTA
New member
- Seller Name
- American Eagle
- Company Name
- Ajio - Reliance Retail Limited
- Product Name
- Black jeans
- Website Name
- Ajio
- Loss Amount
- 2016
- Ratings
- Opposite Party Address
- 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India
To Whom It May Concern,
I am writing to formally lodge a complaint against AJIO for their repeated failure to deliver the correct product and their unprofessional conduct in handling my concerns.
I placed an order on 19th April 2025 through the AJIO platform for a garment of waist size 29. The product was delivered on 26th April 2025, but to my disappointment, the wrong size (waist 27) was sent. I immediately raised an exchange request on the same day (26th April 2025) for the correct size.
The exchange order was delivered on 2nd May 2025, but due to a personal medical emergency, I was out of town and unable to check the order immediately. Upon checking the product on 19th May 2025, I found that the wrong size (waist 27) had again been delivered, despite my specific request for a size 29.
I made repeated attempts (6–7 calls) to contact AJIO’s customer care. Each time, I was either put on hold for 10–15 minutes or the call was disconnected without any resolution. When I finally managed to speak with a supervisor, I was told no further assistance could be provided. Additionally, the customer service executives were uncooperative and insensitive, showing a complete lack of understanding or empathy towards my medical situation.
I am mentally distressed by the negligent and dismissive attitude displayed by AJIO, which reflects a serious lack of professionalism and customer service ethics. I have suffered financial loss, inconvenience, and emotional distress due to their actions.
I request the consumer forum to kindly take cognizance of this matter and direct AJIO to:
Issue a full refund or deliver the correct product (waist size 29) without further delay.
Take appropriate disciplinary action against the responsible customer service staff.
I am writing to formally lodge a complaint against AJIO for their repeated failure to deliver the correct product and their unprofessional conduct in handling my concerns.
I placed an order on 19th April 2025 through the AJIO platform for a garment of waist size 29. The product was delivered on 26th April 2025, but to my disappointment, the wrong size (waist 27) was sent. I immediately raised an exchange request on the same day (26th April 2025) for the correct size.
The exchange order was delivered on 2nd May 2025, but due to a personal medical emergency, I was out of town and unable to check the order immediately. Upon checking the product on 19th May 2025, I found that the wrong size (waist 27) had again been delivered, despite my specific request for a size 29.
I made repeated attempts (6–7 calls) to contact AJIO’s customer care. Each time, I was either put on hold for 10–15 minutes or the call was disconnected without any resolution. When I finally managed to speak with a supervisor, I was told no further assistance could be provided. Additionally, the customer service executives were uncooperative and insensitive, showing a complete lack of understanding or empathy towards my medical situation.
I am mentally distressed by the negligent and dismissive attitude displayed by AJIO, which reflects a serious lack of professionalism and customer service ethics. I have suffered financial loss, inconvenience, and emotional distress due to their actions.
I request the consumer forum to kindly take cognizance of this matter and direct AJIO to:
Issue a full refund or deliver the correct product (waist size 29) without further delay.
Take appropriate disciplinary action against the responsible customer service staff.
