Non-refund of amount despite cancellation – Ticket No: 4748670414176 | Livpure

verma.anushka06

verma.anushka06

New member
Dealer Name
Luminous Water Technologies Pvt. Ltd.
Company Name
Luminous Water Technologies Pvt. Ltd.
Product Name
Livpure rental RO
Customer Care Number
8800762226
Loss Amount
6547
Ratings
1.00 star(s)
Opposite Party Address
Livpure Private Limited
Registered Office
WZ- 106/101, Rajouri Garden Extension,
New Delhi 110027 , India
CIN: U41000DL2011PTC219758
I am filing this complaint against Livpure Private Limited for failing to refund my money even after cancelling the service, with no product or subscription delivered, and over 10 days of follow-up.

Details of the Complaint:​

Company Name: Livpure Private Limited
Website: https://livpure.com
Ticket/Reference No.: 4748670414176
Issue Type: Refund not processed after cancellation
Date of Cancellation Request: [Insert Date]
Product/Service Involved: Livpure water purifier subscription plan (cancelled)
Amount Paid: ₹[insert amount]

What Happened:​

  1. I opted for a plan from Livpure, but decided to cancel it immediately due to poor service experience and lack of timely responses from their team.
  2. I did not receive the product, nor was any subscription started.
  3. As per Livpure’s Sales & Return Policy (link), the refund should have been initiated within 7–8 working days, but it has been over 20 days.
  4. I have made multiple calls and follow-ups, and each time I receive the same standard response: “Your request is forwarded to the cancellation team.”
  5. On asking for updates via email, customer care executives disconnect the call, showing complete disregard for consumer rights.
  6. Despite having no active subscription or product, the company continues to hold my money without reason.
  7. I have even CC’d the CEO in escalation emails, but the issue remains unresolved.

Relief Sought:​

  1. Immediate refund of the full amount: ₹6547
  2. Compensation for mental harassment and time wasted in follow-ups
  3. Written apology for poor service and non-compliance with refund timelines
  4. Assurance that no further charges or deductions will be made in the future

Supporting Documents:​

  • Screenshots of payment receipt
  • Email/call logs or ticket number proofs
  • Policy page screenshot mentioning 7–8 day refund timeline

Sales Return Policy - return policy
 

Attachments

Hello @verma.anushka06

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please note: The process of filing complaint in the Consumer Forum is same, for both refund or service issue.

keshav

Thread 'COMPLAINT AGAINST LIVPURE FOR DELAY IN SERVICE REQUEST OF WATER PURIFIER'

I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.

I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has been malfunctioning, and I raised a request on 12th april...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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