Non-Receipt of Exchange and Alleged Fraud at SOCH Store – InOrbit Mall, Vashi

[suraiyya.shaikh23]

Seller Name

SOCH Store

Company Name

Address: 1st Floor, Inorbit Mall, No F 15, Plot No 39/1, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703. Phone: 022 4974 3551

Product Name

Soch Kurta

Website Name

https://www.soch.com/in/store-locator/store-detail/Soch-Inorbit%20Mall-Navi%20Mumbai#:~:text=Soch%20is%20so%20much%20more,women%20in%20the%20year%202005.

Customer Care Number

9108989869

Loss Amount

9000

Ratings

5.00 star(s)

Opposite Party Address

Address: 1st Floor, Inorbit Mall, No F 15, Plot No 39/1, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703. Phone: 022 4974 3551

he Hon’ble Consumer Disputes Redressal Commission

Respected Sir/Madam,

I wish to file a complaint against SOCH Store, InOrbit Mall, Vashi for serious deficiency in service and unethical conduct.

I returned two tops amounting to ₹3,000/- at the above-mentioned store LAST YEAR IN MAY 2025 after my exchange request was no accepted till date. However, till date, neither the exchange product nor any refund has been provided, despite repeated visits and follow-ups with store staff named Krishna (Kanhaiyya) & Tabish.
Even the salesman named Krishna (Kanhaiyya) talked to me in very rude manner and very unprofessional way.

Further, I was wrongfully charged ₹6,000/- in the name of a so-called donation, allegedly processed by a store representative named Tabish, without my informed consent. This act appears to be misrepresentation and forgery, causing additional financial loss and mental harassment.

The conduct of the store reflects gross negligence, unfair trade practice, and possible financial fraud, in violation of the Consumer Protection Act, 2019.

I respectfully request the Hon’ble Forum to:

1. Direct the store to immediately refund ₹3,000/- for the returned items.
2. Order refund of the wrongfully charged ₹6,000/-.
3. Grant suitable compensation for mental harassment and inconvenience.
4. Take appropriate action against the concerned store and staff.

I am ready to submit all supporting bills, proofs, and communication records.

Yours faithfully,
Name: SURAIYYA SHAIKH
Date: 05/01/2026

 

[suraiyya.shaikh23]

there are more evidences

 

[TeamMember]

Hello @suraiyya.shaikh23

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks