Non Functioning of Jio Fiber for three weeks

G

Gopalan

New member
Dealer Name
Jio fiber, Chennai
Company Name
Jio fiber
Customer Care Number
18008909999
Loss Amount
1500
Ratings
2.00 star(s)
Opposite Party Address
Jio Fiber, Chennai
Sir / Madam,
I have two Jo Fiber connections, 914479643480 and 914435807441. for the past three weeks, both are not working and I have made several complaints and they promised to send their Service Engineer for restoring the Internet connection and no one has turned up and their customer Care Executives are not disclosing the reason for the prolonged delay in restoring the internet connectivity. Please help me.
Thanks,
S.Gopalan.
 
Hello @Gopalan

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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