NON DELIVERY OF OLA SCOOTER

A

AMIRTHALINGAM

New member
Model
2025--OLA S1 AIR SCOOTER
Dealer Name
OLA , SHIVAJI COLONY, KOVILMEDU, THADAGAM ROAD,COIMBATORE
Company Name
OLA
Customer Care Number
080 33113311
Loss Amount
107000
Ratings
5.00 star(s)
Opposite Party Address
OLA,SHIVAJI COLONY, KOVILMEDU, THADAGAM ROAD, COIMBATORE
PH 91 9092251103
HELLO SIR/MAM

I AM FROM COIMBATORE, TAMILNADU.

I BOOKED OLA S1-AIR SCOOTER ON 14TH MARCH 2025 BY MAKING FULL PAYMENT AS ADVANCE PAYMENT AT AN OLA DISTRIBUTER LOCATED AT SHIVAJI COLONY COIMBATORE TAMILNADU .AND I WAS PROMISED THAT I WILL GET DELIVERY WITHIN 15 DAYS.

I RECEIVED A MESSAGE ON 14TH MARCH EVENING ITSELF STATING THAT THE ESTIMATED DELIVERY IS ON 21-03-2025. THEN WHEN I DID NOT RECEIVE THE SCOOTER ON 21-03-2025, I ENQUIRED AND THE DISTRIBUTER LADY STAFF SAID IT WII TAKE ONE MORE WEEK. AND WHEN I ASKED AFTER ONE WEEK I WAS TOLD BY THE LADY STAFF THAT THE SCOOTER WILL BE INVOICED ONLY AFTER 1ST APRIL AND THE DELIVERY WILL BE NEXT WEEK. THEN AFTER ONE WEEK WHEN I ASKED ON 16THAPRIL 2025 I WAS TOLD THAT THE SCOOTER HAS BEEN WRONGLY DISPATCHED TO OLA SHOWROOM UNJAMPATTI BRANCH THENI MADURAI DISTRICT TAMILNADU AND IT WILL TAKE ONE MORE WEEK.

AND TILL NOW SHE IS NOT CONFIRMING THE DELIVERY DATE, AND MEANWHILE ON 8TH APRIL 2025 ONE MAN SAYING THAT HE WAS CALLING FROM RTO OFFICE ASKED WHETHER YOU WANT FANCY NUMBER OR ORDINARY NUMBER WHILE REGISTERING. THE SAME WAS ASKED BY THE LADY STAFF ALSO JUST 4 HOURS BEFORE THAT ON THE SAME DAY .

AND THE STATUS IN THE APP IS THAT THE VEHICLE HAS BEEN DISPATCHED FROM BANGALORE ON 8TH APRIL 2025. AND ONE MORE MESSAGE IN THE APP IS THAT REGISTRATION IS IN PROCESS . THIS MESSAGE IS THERE FOR ALMOST PAST 15 DAYS.

I PHONED TO THE HEAD OFFICE BANGALORE 3 TIMES AND EVERY TIME THEY TELL ME THAT NECESSARY ACTION WILL BE TAKEN. ALSO EVERYTIME THEY SENT ME A LINK TO MAKE COMPLIANT BUT THAT LINK DID NOT WORK AT ALL.

WHAT SHOULD I DO NOW SIR. KINDLY HELP ME.

PLEASE GUIDE ME.

THANKING YOU,
WITH REGARDS
AMIRTHALINGAM R


MOBILE 09894676075
 
Hello @AMIRTHALINGAM

I'm sorry to hear about the challenges you've faced with the non-delivery of your Ola S1 Air scooter. Your experience mirrors that of many consumers across India who have reported similar issues with Ola Electric.

📋 Summary of Your Situation​

  • Booking Date: 14th March 2025
  • Full Payment Made: ₹1,07,000
  • Promised Delivery: Initially by 21st March 2025
  • Current Status: As of 28th April 2025, the scooter has not been delivered. Communications from the dealer have been inconsistent, citing reasons like misdispatch to another branch and delays in invoicing. The Ola app indicates that the vehicle was dispatched from Bangalore on 8th April, with registration "in process" for over 15 days.

🚨 Widespread Consumer Complaints Against Ola Electric​

Between September 2023 and August 2024, the Central Consumer Protection Authority (CCPA) received over 10,000 complaints against Ola Electric. Notably, 1,899 of these pertained to delayed deliveries, while others highlighted slow service, unfulfilled promises, and misleading advertisements .

In response, the CCPA has initiated a detailed investigation into Ola Electric's consumer complaint resolution practices. The Director General (DG) Investigation, the CCPA’s investigative arm, is examining the nature of these complaints and any deficiencies in services reported against Ola Electric.

⚖️ Legal Precedents: Consumer Forum Rule Against Ola Electric​


There have been instances where consumer forum have ruled in favor of customers facing similar issues:
  • Kerala Case: The Ernakulam Consumer Disputes Redressal Commission ordered Ola Electric to refund ₹1,15,332 with 9% interest and pay ₹35,000 as compensation and legal costs for failing to deliver a pre-booked scooter on time .The New Indian Express

  • Telangana Case: The District Consumer Commission directed Ola Electric to refund ₹1.63 lakh with interest and pay ₹10,000 as compensation for not rectifying vehicle defects and causing problems for the complainant .The Hindu

🛠️ Steps You Can Take​

  1. Document All Communications: Keep a record of all interactions with the dealer and Ola Electric, including dates, names of representatives spoken to, and summaries of conversations. This documentation will be crucial if legal action becomes necessary.
  2. Send a Legal Notice: Send a Legal Notice addressed to both the dealer and Ola Electric's head office, detailing the issue and requesting immediate resolution. Send this via registered post, ensuring you have proof of delivery.
  3. Approach the Consumer Disputes Redressal Commission:

🛠️ Process and Documents​

You can file a formal complaint online, seeking redressal such as a refund, compensation for mental agony, or delivery of the scooter.

To file a case in the Consumer Forum you need to create an account in E-Jagriti Portal
After the verification, you need to upload 5 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma

And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)
The forum will review your case and files and update you accordingly.
In Consumer Forum, your documentation part should be strong.


If you need assistance drafting a legal notice or complaint files or require further guidance on the legal process, feel free to ask.
Thanks
 
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