No response from the brand

KHYATI

KHYATI

New member
Seller Name
RAW HIDE
Company Name
RAWHIDE
Product Name
FOOTWEAR
Website Name
https://rawhideonline.com
Customer Care Number
+919372779427
Loss Amount
2200
Ratings
1.00 star(s)
Opposite Party Address
419, Bharat Industrial Estate
Tokersey Jivraj Road, Sewree(W) Mumbai - 400015 Maharashtra
I’m writing to express my extreme dissatisfaction with the service I’ve received regarding Order ID 1883, placed on 25th April 2025 from Raw Hide.

Out of the three items I ordered, two were completely inappropriate in size, for which I submitted a return request on 1st May, the very day I received the package. Despite this, there has been absolutely no response from your team. No one has arranged a pickup, and my repeated calls have been blatantly ignored.
 
Hello @KHYATI

I'm sorry to hear about the difficulties you've encountered with Raw Hide regarding your recent order. Based on the information you've provided, it appears that despite initiating a return request for ill-fitting footwear items, there has been no response from the company. Let's address your concerns systematically and outline the steps to seek redressal.

📝 Summary of Your Complaint​

  • Complainant: KHYATI
  • Seller: Raw Hide (RAWHIDE)
  • Website: rawhideonline.com
  • Order ID: 1883
  • Order Date: April 25, 2025
  • Product: Footwear (3 items)
  • Issue:
    • Two items were inappropriate in size.
    • Return request submitted on May 1, 2025.
    • No response from the company; pickup not arranged.
    • Repeated calls have been ignored.
  • Loss Amount: ₹2,200
  • Company Address:
    • 419, Bharat Industrial Estate, Tokersey Jivraj Road, Sewree(W), Mumbai - 400015, Maharashtra

⚖️ Legal Perspective​

Under the Consumer Protection Act, 2019, consumers are entitled to fair treatment and timely redressal of grievances. The failure to process a return or respond to customer inquiries constitutes a deficiency in service.

🛠️ Recommended Steps for Redressal​

  1. Document All Evidence:
    • Gather all relevant documents, including payment receipts, communication records, and any other pertinent information.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, RAW HIDE's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:
  • Jurisdiction: District Consumer Disputes Redressal Commission in your area.
  • Procedure:
    • Draft a complaint detailing the issue and relief sought.
    • Attach all relevant documents: order details, communications.
    • Submit the complaint along with the requisite fee.
    • Attend hearings and present your case.

📌 Important Considerations​

  • Documentation: Maintain a comprehensive record of all communications, including emails and call logs.
  • Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
  • Legal Assistance: Consider consulting with a legal professional to assist with drafting complaints and representing you in legal proceedings.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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