Negligence of Bus Booking operators (Abhibus & redBus)

hemanth3416

New member
Hotel Name
Abhibus & RedBus
Company Name
Abhibus & RedBus
Website Name
https://www.abhibus.com
Customer Care Number
040-61656789
Loss Amount
3412
Ratings
1.00 star(s)
Opposite Party Address
ABHIBUS - Workafella Cyber Crown, Plot No C3, 20 21 Sector 2 Huda Techno Enclave Madhapur, Serilingampally, Hyderabad, Telangana, 500081, India

REDBUS - 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengaluru, Karnataka - 560008
  1. My wife and I needed to go from Tirupati to Bangalore with full luggage. Unfortunately, it was raining heavily. We were also carrying gold valuables, office laptops, mobiles, and other important things. I booked a bus named Shubam Travels through Abhibus with ticket number AY5881331614. The booking was done at 2:45 PM on 20 July 2025, for boarding at 10:45 PM the same day from RTC bus stand stop.
  2. When we reached the stop at boarding time, the bus did not arrive on time. I called many times to the crew phone number, but they did not answer. Another important number was switched off with no response. So, both of us took an auto and went to the exact location where the bus was parked, known through the tracking link. The departure time had passed, but the bus was not at the boarding spot. The crew members knew the issue, as the bus was kept in an unused parking area with doors closed, but no crew was present.
  3. At 11 PM, I received a message stating the bus was cancelled. In this dreadful situation, we suffered a lot standing under heavy rain with our luggage. My wife was worried and scared about our valuables because we were standing overnight at different places due to Abhibus' negligence. Since Abhibus did not inform passengers early about the issue, we had no way to prepare.
  4. Our health and valuable belongings were put at risk on that unknown road in heavy rain. If anyone had stolen my valuables—gold worth over 10 lakhs (mangalsutra, 5 gold rings, chain, earrings), thousands in cash, office laptops, 2 mobiles, and other items—who would be responsible due to Abhibus and operator negligence? After this horrible experience, I asked my wife to go home and cancelled her trip that night. I later got a refund, but the trauma stayed.
  5. Because of commitments, I booked another bus through Redbus, ticket number TU8H41943322 (Ramu Tours & Travels), for 10:45 PM departure on 20 July 2025 from Tirupati to Bangalore. I reached the boarding point near Sai Ram Travels office by auto, again in the rain with valuables and luggage. The boarding point had no proper shelter or seating; I stood wet under a small tree. My luggage got dirty; canal water was flowing at my feet, and mosquitoes were biting me. I worried about health risks like malaria and dengue etc.,. Mentally, I suffered terribly.
  6. The bus was supposed to arrive at 11:55 PM but did not come by 12:30 AM. I called crew members multiple times, but they ignored or rejected my calls. Despite the rain, mosquitoes, and dirty surroundings, I waited until after 1:30 AM over midnight with severe mental trauma. I have heart health issues and suffered exhaustion, dizziness, and physical weakness standing in these conditions. At 1:30 AM, I received a cancellation message and later got a refund. But this cruelty from Redbus management was painful.
  7. Again, I booked a bus named Akhila Travels on Abhibus, ticket no. AY5681352659 for boarding at 1:55 AM on 21 July 2025 near Sai Eswar Travels. The bus didn’t arrive on time. The crew said it would be delayed by half an hour again. Then, 10 minutes before arrival, they called and demanded I come to a different location half a kilometer away in the rain at midnight. I went there alone in the wet and dirt, with no one nearby. I worried again about theft or harassment at night with valuables.
  8. They threatened that if I did not move, the bus would leave. I was stressed and exhausted but had no option. I boarded the bus around 2:30 AM. My seat was L17, but the L16 passenger continued to occupy my seat and the neighboring one (L16) was dirty with people putting their feet up. I was verbally threatened when I requested to sit. I spent the entire night without sleep in discomfort.
  9. Overall, I reached the boarding point at 10:30 PM on 20 July 2025 but only boarded at 3 AM on 21 July 2025 due to Abhibus and Redbus negligence, wasting nearly 5 hours, hurting my health and causing severe leg and body pains. I reached Bangalore at 8 AM and went straight to the office without rest.
  10. Despite repeatedly reporting these horrific experiences to Abhibus and Redbus support, their responses were poor. My wife did not travel due to the risks. After that, I booked seats for my wife and her sister on YOLO Bus by Abhibus, ticket no. AY5741388650 with a 3:55 PM departure on 21 July. Unfortunately, my wife and sister’s rightful seats (2W and SU1) were occupied by another passenger. When my wife notified the crew, they failed to resolve the issue. The other passenger shouted loudly and harassed my wife in front of other passengers. Customer service said they would fix it but failed again. This continuous failure caused repeated mental distress and insulted female passenger safety.
  11. High-level managers and team leads from Abhibus and Redbus acknowledged these complaints but denied liability beyond ticket refunds. They treated my valid claims as minor inconveniences and offered partial wallet credits (less than 30–50% of ticket price), insulting the severity of my health risks, mental trauma, financial losses, multiple hours spent standing wet and cold, and exposure to mosquito bites and dangerous drainage smells.
  12. I demand compensation of ₹3,00,000+ for risking my health, valuables (over 10+ lakh worth), body pains, awful conditions, lost sleep, and repeated harassment by Abhibus and Redbus. As paying customers who also cover partner and service charges, Abhibus and Redbus must be responsible for negligence from 10:30 PM to 3 AM, the period during which I stood wet in rain without shelter or seating, fearing for my health and valuables. If valuables were stolen due to this negligence, Who would be responsible? I’ve already attached all required proofs and screenshots.
  13. According to the Consumer Protection Act, 2019, I am entitled to demand compensation for the significant mental agony, physical hardship, financial loss, and safety risks I endured due to the repeated negligence and deficiency of service by Abhibus, redBus, and their partner operators during my travels from Tirupati to Bangalore.
  14. The Act safeguards consumers against unfair trade practices and service deficiencies, ensuring timely, safe, and reliable services. In my case, the prolonged cancellations, lack of timely communication, exposure to harsh weather without shelter, risk to my health caused by mosquito bites and exhaustion, and the threat to valuable belongings such as gold jewelry worth over ₹10 lakh, laptops, mobiles, and cash constitute serious violations of my consumer rights.
  15. Repeated failures—four times in total—leading to enduring mental distress, anxiety for the safety of myself and my family, physical pain, and lost productivity, justify a compensation claim of ₹3,00,000 or more. Consumer forums have awarded similar or higher compensation amounts in cases involving multiple service failures combined with health and safety risks, and significant mental trauma.
  16. Despite paying service and partner charges, Abhibus and redBus have denied responsibility beyond ticket refunds and offered inadequate partial wallet credits. This is unacceptable given the severity of the hardships caused.
  17. I hereby demand full compensation totaling ₹3,00,000 for the cumulative impact on my physical and mental well-being, the risk and potential loss of valuables, loss of time, and suffering endured due to their negligence from 10:30 PM on 20 July 2025 to 3 AM on 21 July 2025.
 
Hello @hemanth3416
  1. I hereby demand full compensation totaling ₹3,00,000 for the cumulative impact on my physical and mental well-being, the risk and potential loss of valuables, loss of time, and suffering endured due to their negligence from 10:30 PM on 20 July 2025 to 3 AM on 21 July 2025.

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