NBFC: PNBHFL

S

singh.mahesh66

New member
Bank Name
PNBHFL
Customer Care Number
18001208800
Loss Amount
0
Ratings
2.00 star(s)
Opposite Party Address
Noida
Hi,

I had availed a land loan from PNB Housing Finance Ltd. (PNBHFL), Dehradun branch, two years ago.

On April 9, 2025, I submitted a foreclosure request at the Noida Sector 3 branch, intending to close my loan account. As per the standard process, the foreclosure approval from the central team is expected within 21 working days.

However, it has now been over a month, and I have yet to receive any update regarding the status of my request. Despite my continuous follow-ups with customer care and multiple escalations, there has been no progress.

I would appreciate your guidance on how to proceed further in this matter. Your assistance in expediting the process or directing me to the appropriate authority would be highly valuable.

Thank you for your support.
 
Hello @singh.mahesh66

I'm sorry to hear about the delay you're experiencing with the foreclosure of your land loan from PNB Housing Finance Ltd. (PNBHFL). Given that it's been over a month since your request on April 9, 2025, and considering the standard processing time is 21 working days, it's understandable that this situation is causing concern.

📝 Summary of Your Complaint​

  • Loan Type: Land loan from PNBHFL, Dehradun branch
  • Foreclosure Request Date: April 9, 2025, at Noida Sector 3 branch
  • Expected Processing Time: 21 working days
  • Current Status: No update after more than a month; multiple follow-ups and escalations have not yielded results.

🛠️ Steps to Seek Redressal​

1. Contact PNBHFL Customer Care​

Ensure you provide all relevant details, including your loan account number, foreclosure request date, and any previous communication references.

2. Escalate the Issue Internally​

If the initial response is unsatisfactory, escalate the matter through PNBHFL's grievance redressal hierarchy:
  • Level 1: Contact the branch manager or regional office.
  • Level 2: Reach out to the Regional Grievance Redressal Officer.
  • Level 3: Contact the Nodal Officer. PNB India
Detailed contact information and procedures can be found on PNBHFL's Grievance Redressal

3. Send a Legal Notice:​

  • Draft a legal notice addressing PNBHFL, detailing the grievances and demanding the foreclosure the loan.
  • Provide a reasonable timeframe (typically 15 days) for them to respond.
  1. File a Complaint in the Consumer Forum:

📌 Additional Tips​

  • Maintain Records: Keep a detailed record of all communications, including emails, letters, and call logs.
  • Written Communication: Whenever possible, communicate in writing to have a verifiable trail.
  • Legal Advice: If the matter remains unresolved, consider seeking legal counsel to explore further options.

By following these steps, you can systematically escalate your complaint and seek a resolution. If you need assistance drafting emails or understanding the procedures, feel free to ask.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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