Office No 501/502/503/504/505(A) 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra 411036.
my order shows delivered but i didn't received any parcel or any call from the delivery team. I tried calling them but call never connected - i mailed them but they say its delivered even the app shows delivered
To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Please use the following structure when submitting your complaint:
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example Format
Example 1 – Product not delivered:
02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
11-May-2024 – Still not delivered. No further updates from the company.
15-May-2024 – I emailed again, but haven’t received any reply yet.
Example 2 – Faulty product received:
12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
16-May-2024 – No response received yet regarding the replacement or refund.
Important:
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.
