Mode of Purchase: Online Shopping (Mobile App)

[Khushboo Mishra]

Seller Name

Aachho Jaipur

Company Name

Aachho jaipur Pvt Ltd

Product Name

merlot purple hand embroidered silk coord set/ vibha magenta solid chanderi suit set

Website Name

Aachho

Customer Care Number

9001888953

Loss Amount

5900

Ratings

1.00 star(s)

Opposite Party Address

D205 Shubh labh dwarka, nipania indore MP

Complainant Name: Khushboo Mishra
Seller / Company Name: Aachho Jaipur
Mode of Purchase: Online Shopping (Mobile App)

Details of Complaint:​

I placed an order for a dress through the Aachho mobile application. The product delivered to me is of extremely poor quality and is completely different from the product shown on the app. The design, fabric, and overall quality do not match the images and description provided at the time of purchase.


I had raised a cancellation/return request on 24th December, however, despite this, the company deliberately shipped the product. After receiving the product, I made multiple attempts to contact customer support via phone calls, but none of my calls were answered. I also sent emails to the company regarding the issue, but no response has been received to date.


Additionally, one more product from my order has not yet been shipped. I had clearly requested the company not to ship the pending product and to initiate a refund, but no action has been taken on that request either.


Due to the company’s negligence, lack of customer support, and unfair trade practices, I have suffered mental harassment, financial loss, and inconvenience.

Relief Sought:​

1. Immediate full refund of the amount paid for the defective product
2. Cancellation and refund of the product that has not yet been shipped
3. Compensation for mental harassment and inconvenience caused
4. Any other relief deemed fit by the Hon’ble Consumer Forum

Evidence Attached:​

• Order invoice / Order ID
• Screenshots of the product as shown on the app
• Photographs of the actual product received
• Screenshots of return/cancellation requests
• Email communication and call log screenshots

 

[TeamMember]

Hello @Khushboo Mishra

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.

www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal:
https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.