Television Misleading Repair service and cheated by Sales manager / Service engineeer

guruprasadmbahr

guruprasadmbahr

New member
Dealer Name
Vijay Electronics D no 20-1039/1 , Ground Floor . Murari Nagar building Vijayawada
Company Name
Sens , Jaina India
Product Name
SENS Dwinci 165 cm (65 inch) QLED Ultra HD (4K) Smart Google TV LumiSENS Panel, Dolby Vision and Dolby Atmos
Customer Care Number
18604194111
Loss Amount
36000
Ratings
1.00 star(s)
Opposite Party Address
No Address is known
Good Morning Sir

My SENS QLED was requested for the panel repair , all the technicians who visited havent diagnosed it ,properly and simply pass on till the warranty completes.

the sens sales manager who is responsible for product replacement , misguided and discussed about the alternative ways
in replacing the damaged product with new replacement by adding additional money .

as i said no for it, the service team have replaced all the parts except panel . like
power unit, mother board , t con cable now after replacing all of those after a month of warranty the TV panel is not working ( as the one assist service engineer informed of backlit light is dead ) now it will cost 10k and inevitably the next part that is going to damage is panel as he advice me no to invest .
 

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Hello @guruprasadmbahr

We have carefully reviewed all the details and documents you have submitted regarding your complaint against SENS QLED. Based on our thorough evaluation, we suggest you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case against "SENS QLED Company" through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint against them, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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