Misleading Product Information on Amazon India: A Customer’s Experience

ummer

ummer

New member
Seller Name
Samsung
Company Name
Amazon
Product Name
Samsung Galaxy S24 FE 5G
Website Name
Amazon.in
Loss Amount
37999
Ratings
1.00 star(s)
Opposite Party Address
2111 7th Ave, Seattle, Washington, United States, ZIP 98121
As a loyal Amazon customer, I rely on the platform to provide accurate product information. However, my recent experience with the Samsung Galaxy S24 FE 5G (8GB, 256GB) has raised serious concerns about the reliability of product listings on Amazon India.

The Issue​

The product listing for the Samsung Galaxy S24 FE 5G prominently mentions a Snapdragon chipset. However, after purchasing the product and conducting further research, I discovered that the variant sold in India is powered by the Exynos 2200 chipset. This contradicts the advertised specifications and has caused widespread dissatisfaction among buyers.

Supporting Evidence​

To substantiate my claim, I have compiled the following:

  1. Screenshots of the product page on Amazon India, clearly stating the Snapdragon chipset.
  2. Research findings indicating that Exynos 2200 variants are sold in India, while Snapdragon versions are exclusively available in North America.
  3. Customer reviews highlighting the issue and the disappointment among buyers.

Why This Matters​

Misleading product information not only erodes trust but also violates consumer rights. Customers purchase products based on the advertised specifications, and any discrepancies can result in dissatisfaction and financial loss.

My Requests to Amazon​

To address this issue, I believe Amazon should:

  1. Provide compensation for the inconvenience caused, such as Amazon Pay credits, gift cards, or discounts.
  2. Correct the product listing immediately to ensure potential buyers are not misled.
  3. Offer refunds or replacements to customers who purchased the product based on inaccurate information.

Next Steps​

If this matter remains unresolved, I am prepared to escalate it further by filing a formal complaint with the Consumer Disputes Redressal Forum. False advertising is a serious concern and is addressed under the Consumer Protection Act.

A Call for Action​

Amazon has built its reputation as a trusted e-commerce platform, but issues like these undermine customer trust. I hope the company takes swift action to resolve this matter and ensure such discrepancies do not occur in the future.

Have you faced similar issues with misleading product descriptions? Share your experience in the comments. Let’s hold platforms accountable for accurate product representation!
 

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Last edited:
Hello @ummer Ji,
ummer said:
product information for the Samsung Galaxy S24 FE 5G (8GB, 256GB) listed on your platform.
Click to expand...

We are not getting your point, we have not listed any Samsung product on our website.

We provide help in filing case in Consumer Forum.

If still have a question feel free to contact us again..


Thanks
 
To file a case in Consumer Forum, you need to create an account in Consumer Commission E-Filing Portal.

After the verification, you need to upload 4 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents like Aadhar Card, Jobsheets, Bills etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

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If still have a question feel free to contact us again..

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