Rwiju Dutta
New member
- Policy Name
- HDFC Life Click2 Protect Super
- Company Name
- HDFC Life
- Customer Care Number
- 022-68446530
- Loss Amount
- 31810
- Ratings
- Opposite Party Address
- No. 30 SA / 2, Ground Floor, Shibnath Shastri Sarani, Block A, Block B, New Alipur, Kolkata, West Bengal 700053
Dear Team,
I am writing to address an issue regarding my HDFC Life Click 2 Protect Super policy with HDFC Life company in connection with an existing home loan from HDFC bank. My annual premium is INR 31,810, however, I had requested for the premium frequency to be set on a monthly basis at the time of policy issuance. Despite this, the first-year premium was approved by HDFC bank for the full year with the promise that the frequency would be adjusted from the next installment onwards. Subsequently, a monthly deduction of Rs 2824 has been made from my account along with the loan installment.
Unfortunately, the policy still contains incorrect data, with the frequency billed as annual and an incorrect Marital Status. I received a notification on 5th April stating that my renewal premium of Rs 31,810 is due on 25th April and was advised to maintain sufficient balance for the payment. Upon contacting my insurance agent, Mr. Saroj Maity, he reassured me that there was no cause for concern and attributed the discrepancies to a system error. He confirmed that my premium was being deducted monthly and assured me that there would be no negative consequences.
However, on 21st April, I received a reminder call from HDFC Life regarding the annual premium. I included Mr. Saroj Maity in the communication, but he now denies his previous assurances. Three days before the premium due date, I was informed that the frequency change should have been initiated by me in person at the branch, and that the process would take 15 working days to complete. Had I been informed of this requirement earlier, when I initially contacted Saroj, this issue could have been avoided. Despite his repeated assurances, he is now claiming ignorance at the last minute.
This issue has been escalated to the manager, who then instructed me to report to the branch for a different reason. They claimed it was my fault and asked me to request a change in payment frequency. However, nothing can be done until 15 working days have passed.
I have since contacted the nearest HDFC branch, where I was advised to stop the auto debit. Unfortunately, this process will also take time. The annual payment has already bounced back due to insufficient funds, negatively impacting my CIBIL score.
I am filing this complaint due to negligence and lack of care on the part of HDFC Life. I have doubts and concerns regarding policy issuance, as the agent confirmed the details but the policy was issued incorrectly. Despite multiple assurances that the organization would take care of everything, they have clearly failed to do so.
I am writing to address an issue regarding my HDFC Life Click 2 Protect Super policy with HDFC Life company in connection with an existing home loan from HDFC bank. My annual premium is INR 31,810, however, I had requested for the premium frequency to be set on a monthly basis at the time of policy issuance. Despite this, the first-year premium was approved by HDFC bank for the full year with the promise that the frequency would be adjusted from the next installment onwards. Subsequently, a monthly deduction of Rs 2824 has been made from my account along with the loan installment.
Unfortunately, the policy still contains incorrect data, with the frequency billed as annual and an incorrect Marital Status. I received a notification on 5th April stating that my renewal premium of Rs 31,810 is due on 25th April and was advised to maintain sufficient balance for the payment. Upon contacting my insurance agent, Mr. Saroj Maity, he reassured me that there was no cause for concern and attributed the discrepancies to a system error. He confirmed that my premium was being deducted monthly and assured me that there would be no negative consequences.
However, on 21st April, I received a reminder call from HDFC Life regarding the annual premium. I included Mr. Saroj Maity in the communication, but he now denies his previous assurances. Three days before the premium due date, I was informed that the frequency change should have been initiated by me in person at the branch, and that the process would take 15 working days to complete. Had I been informed of this requirement earlier, when I initially contacted Saroj, this issue could have been avoided. Despite his repeated assurances, he is now claiming ignorance at the last minute.
This issue has been escalated to the manager, who then instructed me to report to the branch for a different reason. They claimed it was my fault and asked me to request a change in payment frequency. However, nothing can be done until 15 working days have passed.
I have since contacted the nearest HDFC branch, where I was advised to stop the auto debit. Unfortunately, this process will also take time. The annual payment has already bounced back due to insufficient funds, negatively impacting my CIBIL score.
I am filing this complaint due to negligence and lack of care on the part of HDFC Life. I have doubts and concerns regarding policy issuance, as the agent confirmed the details but the policy was issued incorrectly. Despite multiple assurances that the organization would take care of everything, they have clearly failed to do so.
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