Badri Narayana
New member
- Dealer Name
- Jio Centre
- Company Name
- Jio
- Customer Care Number
- 1800 889 9999
- Loss Amount
- 500
- Ratings
- Opposite Party Address
- Jio Centre Attapur Rajendranagar
I required a new jio sim card and initiated process through online facility available and paid amount as required for starter pack. However request was continuously denied even after trying 2-3 times due to some error with residential address. So I visited jio store where they suggested me to get new sim by paying amount again and the amount paid previously will be refunded in 5-7 working days. So I did the same as they guided.
Now customer care service called and clarified that the amount paid earlier is not refundable and can only be used against getting a new sim card. I discussed them regarding guidance provided at jio store. But they were ignoring and stuck to the point to get a new sim again.
I want the amount paid earlier as refund and travel expenses spent to visit jio HO just to get a wrong guidance.
Attaching the screenshot shots of payment made in online facility and to agent at store.
Now customer care service called and clarified that the amount paid earlier is not refundable and can only be used against getting a new sim card. I discussed them regarding guidance provided at jio store. But they were ignoring and stuck to the point to get a new sim again.
I want the amount paid earlier as refund and travel expenses spent to visit jio HO just to get a wrong guidance.
Attaching the screenshot shots of payment made in online facility and to agent at store.
