Nayankumar Prajapati
New member
- Model
- Ather Rizta S MX 8
- Dealer Name
- GROUND FLOOR REGENT TOWER NEAR CHAKALI CIRCLE RACE COURSE ROAD, (KATARIA AUTOMOBILES PVT. LTD. (Ather Division)
- Company Name
- Ather - KATARIA AUTOMOBILES PVT. LTD. (Ather Division)
- Customer Care Number
- 9240013865
- Loss Amount
- 3750
- Ratings
- Opposite Party Address
- GROUND FLOOR REGENT TOWER NEAR CHAKALI CIRCLE RACE COURSE ROAD, (KATARIA AUTOMOBILES PVT. LTD. (Ather Division)
On 06.02.2026, Friday i have booked Ather Rizta S MX 8 vehicle from Mr. Sukhbir Singh - 9510035470 seating at Ather - Baroda, Gujarat. Address: GROUND FLOOR REGENT TOWER NEAR CHAKALI CIRCLE RACE COURSE ROAD, (KATARIA AUTOMOBILES PVT. LTD. (Ather Division)), Shared the Documents (Adhar & Pan) for booking & Paid amount Rs 1,55,000/-(75000/-+75000/-+5000/-)(receipt attached - With the paid Company Reliable Accessary), told to get delivery by Monday or Tuesday as there is Staff Event/Functions.
On 10.02.2026 at 6.15 PM, Me & my wife while taking the delivery, i noticed that the seat rest at back seat is missing so at that moments Mr. Sukhbir Singh shared its not covered in your version (though we have taken the Company Reliable Accessary). For the safety of my daughter i requested to install it. He agreed but with payment of Rs 200/- on which we both are agreed. The RTO number plate was without the covering plate so i told him to get it installed but he shared staff is not available. whereas on asking to another staff agreed me to install. it very clear that Mr. Sukhbir Singh was trying to avoid & neglect me. I cleared & intervene for the availability of staff & that staff is ready to install. there Mr. Sukhbir has not shared any amount for this part. while leaving the place & paying 200/- on my part he demanded 400/- (200 for back seat rest + 200/- for Name plate cover). Mr sukhbir Singh demanded 400/-Rs in two different account. On a lighter mode i told him to pay only 200/- so give me payment scanner in which company wants me to pay Rs 200/-. he refused & given an instruction to the other staff to remove seat rest part for which i have agreed to pay Rs 200/-.
Now he forced me to either pay the 200/- rs or it will affect the post service & i being a customer will in problem/suffer at last. At that moment i was shocked how can a Sr most person being Executive use such a word. On just 200/- Rs he is attaching my vehicle service on a first day of delivery which cost me 1,55,000/-. All other staff rushed to close this issue as i have already paid 400/- in which Mr Sukhbir singh paid only 100/- to the staff who had installed. & change of Rs 100/- to me as i have given Rs 500/- note.
Mr Ankush Kapoor - 9327020597, who was leaving the office & on looking to the Discussion he has introduced himself as the owner told me to change the tone of my voice. I shared the fact & he agreed to return Rs 200/-. i made him understand the seriousness of the issue. He is being a final authority agreed to waive the 400/- Rs. To understand the issue we set in the office for 10 minutes in which i found Mr. Ankush Kapoor has genuine concern tying to close this issue & offering me compliment - (M) Size Helmet for my child & 200/-. for which i have straight away refused to accept. My only concern is HOW CAN A SR MOST PERSON Mr SUKHBIR SINGH (EXECUTIVE) SAY THAT HE WILL NOT GIVE POST DELIEVRY SERVICE OR CUSTOMER SERVICE ON NOT AGREE TO PAY Rs 200/- ONLY? Why as s customer, we can only be the sufferer? I have been using the E vehicle from last 4 Year, i have never ever experienced & accept such a rude & threatening words in entire of my life from the such a Sr. Most officials.
Even today even after paying all amount, I have not received 3500/- warranty for electric components, for which i was shared that it will be added by company, Due to Mr. Ankush Kapoor i got RTO & Tax receipt which earlier on Mr Sukhbir singh told me to collect in coming days, i have also been looking for Road side assistance which is not as per the cost which was shared in Todays Company Training & Extended warranty for Battery from 60,000 km -80,000 km / 3 year.
Kindly intervene the issue seriously or otherwise a customer has to suffer for post service issue that's to on the day of delivery of Vehicle.
HOW CAN A BRAND OF TWO WHELLER E- VEHICLE HAS SUCH LOWEER THINKING STAFF?
WHY BEEN SR PERSON/ STAFF NOT ORIENTED THROUGH TRAINING: FROM NOT TO THREATEN THE CUSTOMER THEN HOW TO HANDLE THE CUSTOMER QUERY/CONECERNS?
HOW CAN A PERSON EXPLOIT/TREATEN CUSTOMER & SPOIL THE IMAGE OF COMPANY FOR HIS PERSONAL BEHAVIOUR?
WHY ONLY CUSTOMER AT LOST ON ANY MISTAKE OF SHOW ROOM/SHOW ROOM STAFF?
IT WILL BE VERY DISAPPOINTING IF SUCH A SERIOUS ISSUE GO OVER SIGHT FROM THE COMPANY?
On 10.02.2026 at 6.15 PM, Me & my wife while taking the delivery, i noticed that the seat rest at back seat is missing so at that moments Mr. Sukhbir Singh shared its not covered in your version (though we have taken the Company Reliable Accessary). For the safety of my daughter i requested to install it. He agreed but with payment of Rs 200/- on which we both are agreed. The RTO number plate was without the covering plate so i told him to get it installed but he shared staff is not available. whereas on asking to another staff agreed me to install. it very clear that Mr. Sukhbir Singh was trying to avoid & neglect me. I cleared & intervene for the availability of staff & that staff is ready to install. there Mr. Sukhbir has not shared any amount for this part. while leaving the place & paying 200/- on my part he demanded 400/- (200 for back seat rest + 200/- for Name plate cover). Mr sukhbir Singh demanded 400/-Rs in two different account. On a lighter mode i told him to pay only 200/- so give me payment scanner in which company wants me to pay Rs 200/-. he refused & given an instruction to the other staff to remove seat rest part for which i have agreed to pay Rs 200/-.
Now he forced me to either pay the 200/- rs or it will affect the post service & i being a customer will in problem/suffer at last. At that moment i was shocked how can a Sr most person being Executive use such a word. On just 200/- Rs he is attaching my vehicle service on a first day of delivery which cost me 1,55,000/-. All other staff rushed to close this issue as i have already paid 400/- in which Mr Sukhbir singh paid only 100/- to the staff who had installed. & change of Rs 100/- to me as i have given Rs 500/- note.
Mr Ankush Kapoor - 9327020597, who was leaving the office & on looking to the Discussion he has introduced himself as the owner told me to change the tone of my voice. I shared the fact & he agreed to return Rs 200/-. i made him understand the seriousness of the issue. He is being a final authority agreed to waive the 400/- Rs. To understand the issue we set in the office for 10 minutes in which i found Mr. Ankush Kapoor has genuine concern tying to close this issue & offering me compliment - (M) Size Helmet for my child & 200/-. for which i have straight away refused to accept. My only concern is HOW CAN A SR MOST PERSON Mr SUKHBIR SINGH (EXECUTIVE) SAY THAT HE WILL NOT GIVE POST DELIEVRY SERVICE OR CUSTOMER SERVICE ON NOT AGREE TO PAY Rs 200/- ONLY? Why as s customer, we can only be the sufferer? I have been using the E vehicle from last 4 Year, i have never ever experienced & accept such a rude & threatening words in entire of my life from the such a Sr. Most officials.
Even today even after paying all amount, I have not received 3500/- warranty for electric components, for which i was shared that it will be added by company, Due to Mr. Ankush Kapoor i got RTO & Tax receipt which earlier on Mr Sukhbir singh told me to collect in coming days, i have also been looking for Road side assistance which is not as per the cost which was shared in Todays Company Training & Extended warranty for Battery from 60,000 km -80,000 km / 3 year.
Kindly intervene the issue seriously or otherwise a customer has to suffer for post service issue that's to on the day of delivery of Vehicle.
HOW CAN A BRAND OF TWO WHELLER E- VEHICLE HAS SUCH LOWEER THINKING STAFF?
WHY BEEN SR PERSON/ STAFF NOT ORIENTED THROUGH TRAINING: FROM NOT TO THREATEN THE CUSTOMER THEN HOW TO HANDLE THE CUSTOMER QUERY/CONECERNS?
HOW CAN A PERSON EXPLOIT/TREATEN CUSTOMER & SPOIL THE IMAGE OF COMPANY FOR HIS PERSONAL BEHAVIOUR?
WHY ONLY CUSTOMER AT LOST ON ANY MISTAKE OF SHOW ROOM/SHOW ROOM STAFF?
IT WILL BE VERY DISAPPOINTING IF SUCH A SERIOUS ISSUE GO OVER SIGHT FROM THE COMPANY?
